IT Support Engineer

Project Better Energy Limited; United Kingdom; On-site; GBP 28,000 - GBP 35,000; Full time

Job summary

A renewable energy company in the United Kingdom is seeking an IT Support Engineer to provide hands-on technical support across multiple sites. You will focus on delivering 1st and 2nd Line support while having the opportunity to develop into 3rd Line tasks. The role requires a full driving license for occasional travel to another office. The salary ranges from £28,000 to £35,000, depending on experience. Various employee perks, including health care and a pension scheme, are offered to support your wellbeing.

Benefits

Employee Assistance Programme (EAP)

MetLife GP24

Exclusive Discount Platform (PowerPerks)

Cycle to Work Scheme

Learning Management System (LMS)

Pension Salary Exchange

Daintree Wealth Management

Enhanced Maternity Leave

Free Eye Tests

Private Health Care

Qualifications

• Experience in providing 1st and 2nd Line support through various channels.
• Strong problem-solving skills for troubleshooting hardware and network issues.
• Ability to manage multiple tasks in a high-pressure environment.

Responsibilities

• Deliver technical support via phone, email, and in person.
• Troubleshoot hardware, software, and network issues efficiently.
• Set up, configure, and maintain IT equipment and infrastructure.

Skills

1st and 2nd Line technical support

Troubleshooting hardware and software

Managing user accounts

Customer service

Clear communication skills

Knowledge of Windows and Microsoft 365

Tools

Microsoft 365

Windows OS/Server

Ticketing platforms

Job description

At Project Better Energy, we’re on a mission to make renewable energy accessible to everyone. Project Better Energy takes pride in specialising in all elements of green technology, being the home of Project Solar UK, Project EV, Project CÜRV. Through working together, our goal is to achieve a carbon net-zero, eco-friendly future by providing high-quality products and services.

As an IT Support Engineer, you’ll be hands‑on with technical support and project work across our three sites. The role focuses on 1st and 2nd Line support, with great opportunities to step into 3rd Line tasks and develop your skills further.

You’ll be based in Stretton, with occasional travel to our Hyde office, so a full driving licence and access to a car are essential.

Why Project Better Energy?

• Salary between £28,000 - £35,000 depending on experience
• Monday to Friday working between the hours of 8am – 4pm OR 9am - 5pm
• Employee Assistance Programme (EAP) – Confidential support for your wellbeing, including counselling and financial advice.
• MetLife GP24 – Medical support anytime, anywhere
• Exclusive Discount Platform (PowerPerks)– Save on retail, travel, entertainment, and more.
• Cycle to Work Scheme – Stay fit and reduce your carbon footprint while saving on a new bike.
• Learning Management System (LMS) – Access tools and training to support your career progression and personal development.
• Pension Salary Exchange Pension scheme– Investing in your future with a solid retirement plan Helping you save efficiently for the future.
• Daintree Wealth Management (1-2-1 Financial Guidance) - Support with budgeting, saving, pensions, investments, and long-term planning
• Enhanced Maternity Leave – Supporting you and your family through life’s important moments.
• Free Eye Tests – Keeping your vision and health in focus.
• Private Health Care – Option to have access to comprehensive health coverage for peace of mind (at the employees own expense)

Key Responsibilities

In this role, you’ll be a vital part of keeping our technology running smoothly across the business. Your day to day responsibilities will include:

• Delivering friendly and effective 1st and 2nd Line technical support via phone, email, remote tools, and in person.
• Troubleshooting and resolving hardware, software, and network issues quickly and efficiently.
• Setting up, configuring, and maintaining devices including PCs, laptops, printers, mobile devices, and servers.
• Supporting users across Microsoft Windows, macOS, and key business applications such as Office 365, Teams, and Outlook.
• Maintaining IT equipment and infrastructure to ensure systems run reliably and securely.
• Carrying out routine system checks, backups, and patch updates.
• Monitoring system performance and proactively identifying issues before they impact users.
• Managing user accounts, permissions, and access through Active Directory or similar tools.
• Assisting with the setup, monitoring, and troubleshooting of network devices such as routers, switches, and firewalls.
• Logging and managing support tickets to ensure timely resolutions and clear communication.
• Supporting Out of Hours work when required, whether scheduled or emergency.
• Confident in diagnosing and resolving 1st and 2nd Line issues
• Strong customer service and clear communication skills
• Good knowledge of Windows and Microsoft 365
• Experience using ticketing systems and managing priorities
• Solid understanding of hardware and peripheral support
• Ability to stay calm under pressure and juggle multiple tasks

Experience with any of the following is beneficial

Microsoft 365, Windows OS/Server, Azure, Intune, AD/Group Policy, Cisco Meraki networking, HyperV, endpoint protection, cyber security tools, VOIP systems, device deployment, ticketing platforms, RMM and backup solutions.

Our Commitment to Inclusion

Project Better Energy is committed to building a workplace where diversity, equity, and inclusion are more than words. We value different perspectives and believe great results come from empowered, respected people.