Customer IT Onboarding & Integration Lead

DG International; Tilbury; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A logistics service provider in Tilbury is seeking an IT Onboarding Specialist to manage customer integrations and support the IT team. The ideal candidate will have 2-5 years of experience in the ecommerce industry and strong communication skills. You'll play a key role in managing relationships with customers' IT teams and ensuring effective onboarding processes. This position offers a competitive remuneration package including benefits such as a gym membership and private medical care.

Benefits

Competitive remuneration package

Free gym membership

Private medical care

Employer pension contribution of 5%

Free snacks and treats

Company social events

Employee of the month awards

Qualifications

• 2-5 years’ experience in the ecommerce industry.
• Onboarding experience - customer and marketplace interactions.
• Ability to work in a fast moving, dynamic environment.

Responsibilities

• Point of contact for the sales and account management team for all customer IT integrations.
• Managing the technical onboarding process for new customers.
• Liaising with the development team for platform support.
• Maintaining relationships with the customer's IT teams.
• Communicating integration changes clearly and efficiently.

Skills

Communication skills

Ability to adapt to a changing environment

Manage developments to time frames

Job description

A logistics service provider in Tilbury is seeking an IT Onboarding Specialist to manage customer integrations and support the IT team. The ideal candidate will have 2-5 years of experience in the ecommerce industry and strong communication skills. You'll play a key role in managing relationships with customers' IT teams and ensuring effective onboarding processes. This position offers a competitive remuneration package including benefits such as a gym membership and private medical care.