Customer Integration Specialist

DG International; Tilbury; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A logistics service provider in Tilbury is seeking an IT Onboarding Specialist to manage customer integrations and support the IT team. The ideal candidate will have 2-5 years of experience in the ecommerce industry and strong communication skills. You'll play a key role in managing relationships with customers' IT teams and ensuring effective onboarding processes. This position offers a competitive remuneration package including benefits such as a gym membership and private medical care.

Benefits

Competitive remuneration package

Free gym membership

Private medical care

Employer pension contribution of 5%

Free snacks and treats

Company social events

Employee of the month awards

Qualifications

• 2-5 years’ experience in the ecommerce industry.
• Onboarding experience - customer and marketplace interactions.
• Ability to work in a fast moving, dynamic environment.

Responsibilities

• Point of contact for the sales and account management team for all customer IT integrations.
• Managing the technical onboarding process for new customers.
• Liaising with the development team for platform support.
• Maintaining relationships with the customer's IT teams.
• Communicating integration changes clearly and efficiently.

Skills

Communication skills

Ability to adapt to a changing environment

Manage developments to time frames

Job description

The guiding principle of Pro Carrier is to allow our customers to find sending their goods to and from anywhere in the world as easy and streamlined as possible across a range of offerings and all modes of transport.

Formerly known as DG International, the company was established in 2009 to provide high levels of customer service to a range of clients importing into the UK from Asia via sea and air. The company has grown rapidly since then and now offers a range of logistics services across diverse industry sectors.

Pro Carrier’s growth has been underpinned by a commitment to a set of shared values that creates a high-performance culture. We have employed self-motivated people who are empowered to make decisions to accelerate our growth.

Pro Carrier is poised for significant growth, with a strategy to grow to double in size over next three years, with Pro Carrier being at the forefront of that plan. The leadership team is experienced, dynamic and client-centric, and the focus for growth is around new technology offerings that compliment current services and additional market share from emerging markets.

Your new role:

The role is responsible for managing and supporting the IT onboarding process for our customers, whilst establishing new and maintaining existing relationships. Working within the IT team the role reports to the Application Development Manager.

Responsibilities:

• Point of contact for the sales and account management team for all customer IT integrations
• Managing the technical onboarding process for new customer - communicating time frames and setting the internal and external expectations
• Liaising with the development team on any potential developments required to our Pro Carrier platform to support the customers requirements.
• Maintaining the relationship between Pro Carrier and the customer’s IT teams
• Liaising with marketing to ensure we are communicating integration changes clearly and efficiently

Playing an active role within the IT team contributing to the development and growth of the team and the business.

What you'll need to succeed:

• Activity reporting
• 2-5 years’ experience in the ecommerce industry
• Onboarding experience - customer and marketplace interactions
• Ability to adapt to a changing environment

Personal abilities/skills:

• Communication skills are paramount
• Manage developments to time frames
• Ability to work in a fast moving, dynamic environment
• Positive approach

What You'll Get in Return

In return, you can expect to be given considerable responsibility for implementation and work closely with a small leadership team where your efforts and success will be noticed.

We offer a competitive remuneration package, including free gym membership, private medical care and an employer pension contribution of 5% (based on the employee contributing 5%). We also offer free snacks (Chocolate, Fruit, Crisps, Protein Bars, Protein Shakes, Soft drinks etc) Pay day treats (free lunch or breakfast on us!), Company social events via our social committee, Employee of the month awards (a £500 bonus if you win!) plus many more!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Apply for thisrole

Find out more about this position with Pro Carrier by speaking to a member of our team by phone or email.