Scale Customer Engineer – Onboarding & Activation Lead

AnaVation LLC; Greater London; On-site; GBP 40,000 - GBP 55,000; Full time

Job summary

A leading communications technology firm in the UK is looking for a Customer Engineer. In this role, you'll lead customer onboarding sessions, provide support, and proactively monitor customer engagement. Ideal candidates will have experience in a SaaS environment, strong communication skills, and a passion for helping customers adopt technology. This position offers a competitive salary and a commitment to diversity and inclusion within the workplace.

Benefits

Competitive salary package

Work-life balance

Fast-learning environment

Qualifications

• 1–3 years in a customer-facing SaaS role.
• Experience with customer interactions, training, or support.
• Comfortable managing multiple customers through structured processes.

Responsibilities

• Deliver onboarding webinars to customers.
• Provide 1:1 onboarding support and guidance.
• Proactively monitor and engage with customer health.

Skills

Customer Orientation

Execution Excellence

Technical Learning Ability

Data & Tool Fluency

Commercial Awareness

Collaboration & Influence

Tools

CRM systems

webinar tools

ticketing tools

customer success platforms

Job description

A leading communications technology firm in the UK is looking for a Customer Engineer. In this role, you'll lead customer onboarding sessions, provide support, and proactively monitor customer engagement. Ideal candidates will have experience in a SaaS environment, strong communication skills, and a passion for helping customers adopt technology. This position offers a competitive salary and a commitment to diversity and inclusion within the workplace.