Insurance Client Manager

Aon Hewitt; Greater London; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading insurance firm in Greater London is seeking an Insurance Client Manager for its Professional Services Group. This hybrid role involves managing a portfolio of corporate clients, including law firms and consultants. Key responsibilities include handling Professional Indemnity and Cyber insurance, leading renewals, and building strong client relationships. The ideal candidate will have a strong commercial understanding of the insurance market and excellent communication skills, as well as a proactive approach to problem-solving.

Benefits

Global Wellbeing Days

Comprehensive benefits package

Flexible working styles

Qualifications

• Experience in Professional Indemnity insurance; experience with D&O and Cyber is an advantage.
• Strong negotiation and listening skills.
• Proactive and self-motivated.

Responsibilities

• Lead management of account portfolios for corporate clients.
• Handle renewals, checking slips, and preparing submissions.
• Build relationships and serve as a trusted point of contact.

Skills

Strong commercial understanding of business

Knowledge of Professional Indemnity insurance

Excellent communication skills

High attention to detail

Confident using Microsoft Office

Strong organisational skills

Creative problem-solver

Team player

Job description

Overview

Insurance Client Manager – Professional Services Group (UK)

Do you have the skills to lead corporate clients effectively?

Are you interested in working with some of the UK’s largest and most exciting Professional Services firms?

As a Client Manager, your key responsibilities will include leading the day-to-day management and renewal of an account portfolio made up of mid to large sized law firms, accountants and consultants.

You will handle Professional Indemnity, Cyber and Directors’ and Officers’ insurance, along with other lines of business, whilst supporting the Client Directors in the management of our client relationships.

This is a hybrid role with the flexibility to work both virtually and from our flagship London office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Build strong relationships with clients and prospective clients, becoming a trusted point of contact.
• Support the Client Director with larger accounts while taking full ownership of the team’s smaller accounts — including managing renewals, checking slips, and preparing submissions, reports and other documentation alongside the Client Service Advisor.
• Develop a solid understanding of each client’s business, including their financial performance, goals, market position, structure and key people.
• Contribute to new business activity and help drive opportunities within the team.
• Work closely with Aon’s Global Broking Centre to support renewals and ensure high‑quality client service.
• Collaborate with other Aon divisions to strengthen service delivery and support Aon’s broader growth strategy.
• Ensure timely client payments and assist with credit control where needed.
• Coach and mentor less experienced team members, helping to support their development.
• Follow Aon’s business processes, systems, procedures and insurer security policies to maintain high standards of compliance.

How this opportunity is different

This role gives you the chance to handle a varied and high‑profile portfolio within Aon’s specialist Professional Services Group, working with some of the UK’s most respected firms. You’ll enjoy real ownership of your accounts, close collaboration with senior colleagues, and the opportunity to grow your expertise across PI, D&O and Cyber while contributing to new business and mentoring others.

Skills and experience that will lead to success

• Strong commercial understanding of business and the insurance market.
• Good knowledge of Professional Indemnity insurance; experience with D&O and Cyber is an advantage.
• Excellent communication, listening and negotiation skills.
• High attention to detail and strong written skills.
• Confident using Microsoft Office and IT systems.
• Able to handle a busy workload through strong organisation and time‑management skills.
• Adaptable, focused and self‑disciplined in your approach.
• A proactive, self‑motivated team player who uses their initiative.
• Creative problem‑solver with the ability to find solutions as new challenges arise.
• Committed to acting with integrity and making a positive impact on clients, colleagues and the wider community.
• Supportive of others’ development, contributing positively to team culture and collaboration.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.