Client Director

Aon Hewitt; Liverpool; Hybrid; GBP 55,000 - GBP 75,000; Full time

Job summary

A global insurance firm in Liverpool is seeking a Client Director to manage key client relationships and drive business success. You will provide risk solutions and manage a portfolio of mid-market clients, ensuring delivery of tailored services. The ideal candidate has proven experience in client relationship management within the insurance industry and is ACII qualified. This role offers a collaborative work environment with hybrid working options. Be a part of a trusted team committed to excellence and client service.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working style solutions

Qualifications

• Proven experience in the insurance industry with client relationship management.
• Experience leading a large portfolio of commercial clients is desirable.
• Experience in handling portfolios of large mid‑market clients.

Responsibilities

• Manage clients requiring bespoke insurance programmes and risk management.
• Communicate business needs effectively to internal service teams.
• Grow and manage a client portfolio, achieving agreed revenue targets.
• Lead delivery of services to assigned clients.

Skills

Client focused with a consultative approach

Effective communication and presentation

Commercial understanding of business

Sales experience and negotiation

Education

ACII or equivalent

Job description

Overview

Client Director

Do you want to join a collaborative team where you can grow key client relationships, make an impact, and play a central role in driving business success?

You’ll play a key role in supporting our wider team as we continue winning new business and driving forward our growth plans. At Aon, you’ll find an open, trusted and genuinely collaborative culture. We work together, celebrate success together, and share a strong commitment to delivering the very best for our clients.

We’re looking for individuals with proven client management experience gained from handling portfolios of large mid‑market clients. As a Client Manager, you’ll be the primary point of contact for our clients — bringing the breadth of Aon’s expertise to the table, coordinating service delivery, and ensuring we meet their evolving needs and emerging risks.

Although this role is based in Liverpool, our hybrid working approach gives you the flexibility to balance time between home and the office, while still being part of a highly supportive and connected team. This is a fantastic time to join us, with lots of momentum and exciting initiatives underway.

Could this be the opportunity you’ve been waiting for? We’d love to hear from you.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Provide risk solutions to businesses across a wide range of UK sectors, offering a tailored and relationship‑driven approach.
• Manage clients who typically require bespoke insurance programmes, including risk management and risk transfer services.
• Work closely with the wider team to deliver claims support and risk management advice across multiple industries.
• Lead the delivery of services to assigned clients and any subcontracted service providers, ensuring all service levels meet agreed standards.
• Identify client needs and introduce relevant Aon products and services that align with their risk profile.
• Communicate each client’s business needs and challenges effectively to internal service teams and specialist areas across Aon.
• Build and maintain strong relationships with key client decision‑makers.
• Grow and manage a client portfolio, achieving agreed annual revenue targets.
• Operate in line with the Aon UK Limited Risk Management Framework and comply with all Aon UK Limited policies and regulatory requirements.
• Participate in risk management activities, including completing all mandatory training, to protect the business and its reputation.

Skills and experience that will lead to success

• ACII or equivalent.
• Proven experience in the insurance industry, with experience in client relationship management and the core lines of commercial risks or in Construction is essential.
• Experience leading a large portfolio of commercial clients is desirable.
• Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc.
• Prior experience with sales, fee setting, negotiation and influencing.
• An effective communicator and presenter.
• Client focused with a consultative approach and commitment to excellence in the provision of client service.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. We offer two Global Wellbeing Days each year and a variety of working style solutions for our colleagues.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.