Senior Collections Specialist (Open Banking)

Methodfi; Milton Keynes; Hybrid; GBP 25,000 - GBP 45,000; Full time

Job summary

Join a forward-thinking company on a mission to provide affordable loans through innovative technology. As a Senior Collections Advisor, you will play a crucial role in ensuring fair outcomes for customers in need, leveraging your expertise in customer service and debt solutions. This hybrid position allows you to work flexibly while collaborating with a passionate team. You will handle customer inquiries, assess affordability, and contribute to continuous improvement efforts. With a strong emphasis on customer care and regulatory compliance, this role offers a unique opportunity to make a positive impact in the financial sector.

Benefits

Equity ownership

25 days holiday plus 8 bank holidays

2 paid volunteering days

One month paid sabbatical after 4 years

Employee loan

Free gym membership

Salary sacrifice scheme for electric vehicles

Team wellness budget

Qualifications

• Experience dealing with customers in arrears and understanding debt solutions.
• Strong attention to detail and ability to follow procedures consistently.

Responsibilities

• Handle customer interactions via chat, phone, and email regarding loans.
• Assess customer affordability and set up payment plans.

Skills

Customer service

Attention to detail

Understanding of FCA regulation

Debt solutions knowledge

Analytical thinking

Team collaboration

Tools

Microsoft Office (Word, Excel, Teams)

Dialler software

Open Banking software

Job description

Join a forward-thinking company on a mission to provide affordable loans through innovative technology. As a Senior Collections Advisor, you will play a crucial role in ensuring fair outcomes for customers in need, leveraging your expertise in customer service and debt solutions. This hybrid position allows you to work flexibly while collaborating with a passionate team. You will handle customer inquiries, assess affordability, and contribute to continuous improvement efforts. With a strong emphasis on customer care and regulatory compliance, this role offers a unique opportunity to make a positive impact in the financial sector.