Developer Support Engineer — First-Line AI Platform Help

Methodfi; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A dynamic tech company in the UK is seeking a Developer Support Engineer to provide technical support for developers using their platform. The role involves responding to inquiries, diagnosing issues, and ensuring a high-quality developer experience. Candidates should have 2–4 years in technical support, strong problem-solving abilities, and familiarity with APIs and SDKs. We offer a competitive salary, benefits, and a flexible vacation policy.

Benefits

Competitive salary and equity package

Health, dental, and vision benefits

Flexible vacation policy

Qualifications

• 2–4 years in developer support or technical support roles.
• Strong problem-solving and methodical debugging skills.
• Clear and concise explanation of technical details.

Responsibilities

• Serve as the first point of contact for developer inquiries.
• Triage and prioritize inbound issues for timely responses.
• Provide initial troubleshooting to unblock customers.

Skills

Problem-solving skills

Clear communication

Familiarity with APIs and SDKs

Technical support experience

Tools

Postman

curl

Wireshark

Job description

A dynamic tech company in the UK is seeking a Developer Support Engineer to provide technical support for developers using their platform. The role involves responding to inquiries, diagnosing issues, and ensuring a high-quality developer experience. Candidates should have 2–4 years in technical support, strong problem-solving abilities, and familiarity with APIs and SDKs. We offer a competitive salary, benefits, and a flexible vacation policy.