Advice Team Leader

Leeds Safe Roads Partnership; Leeds; On-site; GBP 80,000 - GBP 100,000; Full time

Job description

Job title and organisation: Advice Team Leader - Leeds Citizens Advice and Law Centre

Salary: £34,434 - £36,636 pro rata

Hours: 28 - 35 per week

Contract: Permanent

Location: Leeds / Hybrid

Closing Date: Tuesday 24 February 2026

Join the Team Making a Difference in Leeds!

Do you believe in social justice, equality, and making a real difference in people’s lives?

Leeds Citizens Advice & Law Centre helps over 30,000 people a year with welfare benefits, debt, housing, energy issues, and more. We’re looking for enthusiastic and motivated individuals to join our dedicated team of advice professionals.

We're recruiting for the following rewarding role at Leeds Citizens Advice & Law Centre:

Full-time or Part-time role (28-35 hours per week)

As Advice Team Leader you will play a key role in ensuring our advice services are delivered to high quality standards with a strong focus on Welfare Benefits and Energy and client care. You will lead, motivate and support staff to deliver quality services, helping the team to achieve agreed targets and objectives. You will support and provide cover for Team Leaders of other subject areas, and will also work in our City Centre Hub supporting advice through face to face, telephone and digital channels.

Experience of people management is desirable but this role may also appeal to an experienced Energy and Welfare Benefits caseworker with a good level of technical knowledge who is looking to develop skills in managing and supervising others, and support holistic service delivery in related advice areas.

Excellent organisation and communication skills are essential for this role, along with a solution-focused approach and an understanding of the importance of motivating individuals to succeed. A positive approach to leading a team and working with others to achieve wider organisational goals is essential.

What We Offer

• Flexible working patterns with the option of hybrid working for most roles
• Supportive, inclusive work environment
• Ongoing training and development to help you grow
• A real chance to make an impact in the lives of people across Leeds

Who We’re Looking For

We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high‑quality advice and casework.

Whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.

Based in Leeds with Hybrid working available but some office work in our City Centre Hub is essential. Various Hours available.

Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.

To find out more, download a job pack from:

Closing date: Tuesday 24th February 2026

Interviews will be held: from Wednesday 11th March onwards

Leeds Citizens Advice & Law Centre is committed to equality, diversity and inclusion. We welcome applications from all sections of the community.

The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation. To apply please follow their application instructions.