Advice Team Leader

Volunteer Centre; Leeds; On-site; GBP 80,000 - GBP 100,000; Full time

Job description

Join the Team Making a Difference in Leeds!

Do you believe in social justice, equality, and making a real difference in people’s lives? Leeds Citizens Advice & Law Centre helps over 30,000 people a year with welfare benefits, debt, housing, energy issues, and more. We’re looking for enthusiastic and motivated individuals to join our dedicated team of advice professionals.

As Advice Team Leader you will play a key role in ensuring our advice services are delivered to high quality standards with a strong focus on Welfare Benefits and Energy and client care. You will lead, motivate and support staff to deliver quality services, helping the team to achieve agreed targets and objectives . You will support and provide cover for Team Leaders of other subject areas, and will also work in our City Centre Hub supporting advice through face to face, telephone and digital channels.

Experience of people management is desirable but this role may also appeal to an experienced Energy and Welfare Benefits caseworker with a good level of technical knowledge who is looking to develop skills in managing and supervising others, and support holistic service delivery in related advice areas.

Excellent organisation and communication skills are essential for this role, along with a solution-focused approach and an understanding of the importance of motivating individuals to succeed. A positive approach to leading a team and working with others to achieve wider organisational goals is essential.

🔍 What We Offer:

• Flexible working patterns with the option of hybrid working for most roles
• Supportive, inclusive work environment
• Ongoing training and development to help you grow
• A real chance to make an impact in the lives of people across Leeds

We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.

Whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.

📍 Based in Leeds with Hybrid working available but some office work in our City Centre Hub is essential | 🕒 Various Hours available |

Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.

Leeds Citizens Advice & Law Centre is committed to equality, diversity and inclusion. We welcome applications from all sections of the community.

How to Apply

To find out more, download a job pack from:

• Hours

  Full Time, Part Time 28 - 35 Hours per week