B2B Client Operations Lead — Hybrid, Bonus & Priority Pass

Collinson Group; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A global services company in Greater London is looking for an experienced Operations Manager to lead daily operations and ensure excellent service delivery to B2B clients. The role demands strong project management skills, with a focus on coordinating new program implementations and maintaining client relationships. Ideal candidates will have at least 5 years of experience, including management, exhibit excellent communication skills, and have a willingness to travel for client meetings. This position offers a hybrid work arrangement and attractive benefits.

Benefits

Hybrid work arrangement

15 to 18 days Annual Leave

Discretionary Bonus

Free Priority Pass Membership

Qualifications

• Minimum 5 years of working experience with at least 2 years at managerial level.
• Experience in project management is a plus.
• Excellent command of written and spoken English and additional languages preferred.

Responsibilities

• Lead and manage day-to-day operations activities independently.
• Coordinate the onboarding of new programs ensuring client requirements are met.
• Prepare weekly/monthly reports customized to client requirements.

Skills

Project management skills

Customer servicing skills

Problem-solving skills

Education

Degree in Business Administration or related discipline

Job description

A global services company in Greater London is looking for an experienced Operations Manager to lead daily operations and ensure excellent service delivery to B2B clients. The role demands strong project management skills, with a focus on coordinating new program implementations and maintaining client relationships. Ideal candidates will have at least 5 years of experience, including management, exhibit excellent communication skills, and have a willingness to travel for client meetings. This position offers a hybrid work arrangement and attractive benefits.