Guest Service Associate - F&B

AccorHotels; Greater London; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading hotel chain in Greater London is seeking a dedicated individual to join their team as a guest service professional. Responsibilities include greeting guests, managing reservations, and ensuring an organized and clean dining environment. The ideal candidate will have a high school diploma and experience in hospitality or customer service, along with strong communication and organizational skills. This position offers opportunities for career development in a positive and inclusive environment.

Qualifications

• Previous experience in a customer service or hospitality role, preferably in F&B service.
• Strong communication and interpersonal skills are essential.
• Excellent organizational and multitasking abilities are required.

Responsibilities

• Greet and welcome guests promptly and courteously.
• Manage reservations and maintain an organized seating plan.
• Coordinate with kitchen and serving staff for efficient service.
• Respond to guests' inquiries and resolve service issues promptly.
• Monitor dining area for cleanliness and order.
• Assist in the preparation of dining areas prior to service.
• Ensure compliance with health and safety regulations.

Skills

Strong communication

Interpersonal skills

Organizational abilities

Multitasking

Education

High school diploma or equivalent

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Greet and welcome guests promptly and courteously.
• Manage reservations and maintain an organized seating plan.
• Coordinate with kitchen and serving staff to ensure timely and efficient food service.
• Respond to guests' inquiries and resolve service issues promptly.
• Monitor dining area to ensure cleanliness and orderliness.
• Assist in the preparation and setup of dining areas prior to service.
• Ensure compliance with health and safety regulations.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role, preferably in F&B service.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.