Account Manager EMEA South

Gravitee Topco Limited.; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading API management company is seeking a Customer Account Manager in Greater London. You will serve as the main point of contact for existing customers, ensuring satisfaction and fostering relationships. The ideal candidate has over 3 years in strategic account management, is bilingual in French and English, and possesses excellent communication skills. Join a team dedicated to driving digital transformation and customer success.

Qualifications

• 3+ years of experience in a Strategic Account Management role.
• Proven track record of managing enterprise relationships.
• Excellent communication and interpersonal skills.

Responsibilities

• Own and grow relationships with key existing customers.
• Manage overall renewal process.
• Act as a strategic advisor and primary point of contact.

Skills

Strategic Account Management

Communication Skills

Bilingual French/English

Understanding of API Management

Organizational Skills

Job description

Join the API Revolution at Gravitee - Where Innovation Meets Growth

Since our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2025 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We’re driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams.

Our rapid growth and leadership in API management are fueled by our team’s commitment to excellence and our core values:

• Passion: We bring excitement to everything we do, constantly innovating to stay ahead of the curve.
• Hold Nothing Back: We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards.
• Professionalism: We believe in clear, respectful communication and prioritise the needs of our team and customers.

Join us on this journey. Be part of a team that’s redefining what’s possible in API management, and shaping the future of digital transformation. The possibilities are endless - be a part of the revolution!

THE ROLE & WHY IT EXISTS

As a Customer Account Manager, you will be the trusted advisor and main point of contact for our existing customers in EMEA. This isn’t a traditional sales role, instead, you’ll be the champion of long-term success, guiding customers beyond API management toward broader digital strategy alignment.

You’ll build strong, consultative relationships and work cross-functionally to ensure customers are realising maximum value from Gravitee’s platform, while uncovering opportunities to deepen the partnership.

WHAT YOU WILL BE DOING

Your daily to-do list will feature some or all of the following, but is not limited to:

• Own and grow relationships with a portfolio of key existing customers across EMEA.
• Manage overall renewal process.
• Act as a strategic advisor and primary point of contact, advocating for your customers internally.
• Collaborate with customers on their broader digital strategy, aligning Gravitee to long-term business goals.
• Lead regular customer reviews, roadmap alignment sessions, and value realisation discussions.
• Ensure high levels of customer satisfaction, retention, and expansion by identifying areas for growth and engagement.
• Work cross-functionally with Product, Engineering, and Support to resolve issues and deliver strategic outcomes.
• Maintain a deep understanding of Gravitee’s platform and how it solves complex, real-world challenges.
• Identify and mitigate risks to customer adoption, satisfaction, or renewal.

ESSENTIAL SKILLS

The right candidate will possess at least the following skills, if not more:

• 3+ years of experience in a Strategic Account Management role.
• Proven track record of managing enterprise relationships with a strategic lens.
• Strong understanding of API management, developer ecosystems, or related technologies (not mandatory but a plus).
• Professionally bi-lingual in French and English.
• Excellent communication and interpersonal skills, able to influence stakeholders at all levels.
• Comfortable navigating technical conversations, while maintaining a business-value focus.
• Highly organised, proactive, and driven by outcomes.

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