Customer Service - Sales Admin Specialist M/F/X

Hager SE; Telford; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading technology company is seeking a Customer Contact Centre Agent in Telford. The role involves providing exceptional customer service and developing strong relationships with customers. You will handle inquiries, collaborate with sales teams, and perform administrative tasks. Ideal candidates should possess strong communication skills and a proven ability to engage effectively with clients. Opportunities for growth and internal mobility are provided, enhancing your professional journey within the company.

Benefits

Personalized onboarding experience

Opportunities for professional growth

Internal career mobility

Qualifications

• Demonstrated ability to excite and engage customers by providing exceptional service.
• Strong ability to collaborate with internal teams and communicate effectively.
• Proven ability to drive results and adapt to changes.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Collaborate with internal sales teams to process sales orders.
• Perform administrative duties while adhering to company standards.

Skills

Exceptional customer service

Strong collaboration with internal teams

Effective communication

Adaptability to changing situations

Job description

Overview

Location

Location: Telford, West Midlands, Great Britain

Why join the Sales department?

Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.

Joining our sales team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It\'s a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success.

In our sales department, growth is collective: we move forward together, we learn together, and you\'ll be a key driver. We are shaping tomorrow’s electrical world. You can too, Join us!

We are looking for our futureCustomer Contact Centre Agent M/F/Xbased inTelford for a permanent contract.

What you will do?

As the face of our Customer Contact Centre, in order to ensure a seamless and exceptional customer experience, your role will involve developing meaningful relationships with our customers, taking ownership of their journeys with us, and providing a best-in-class level of service.

Your duties will include to :

• Serve as the primary point of contact for customer inquiries and issues : Handle all inbound calls and emails, ensuring efficient and accurate responses to customer inquiries.
• Collaborate with internal and external sales teams to process sales orders and maintain alignment with company standards.
• Perform administrative duties promptly and professionally, adhering to Health & Safety and company quality standards.
• Develop a strong understanding of all Hager products through self-learning and training, ensuring knowledgeable customer support.
• Build and maintain excellent relationships with internal stakeholders to enhance overall customer satisfaction.

What about you?

With a relevant experience in this area of competencies, you will have a:

• Demonstrated ability to excite and engage customers by providing exceptional service.
• Strong ability to collaborate with internal teams and communicate effectively with customers and colleagues.
• Proven ability to drive for results, take action, and adapt to changing situations.
• Capability to drive engagement, inspire others, and demonstrate courage in decision-making.
• Ability to manage ambiguity, drive vision and purpose, and contribute to the strategic direction of the Customer Contact Centre.

What we offer?

• Personalized onboarding experience programdesigned to make your first dayssmooth
• Opportunities to learn and grow through Hager Group\'s awarded HiUniversity.
• Internal career opportunities, over 25% of our recruitments are through internal mobility

What are the recruitment stages?

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
• You will be invited for a first interview with the hiring manager & the recruiter
• A second Interview will be then organized with the N+2 & the HR manager

Our success relies on collective energy. Apply now and power up your future with us!