Hire & Sales Coordinator

GAP Group; Telford; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading equipment hire provider in the UK seeks an enthusiastic Hire & Sales Coordinator for its dynamic Plant & Tool division. This role involves managing hire requests, excellent customer service, and resolving queries. You’ll enjoy opportunities for career progression in a supportive environment. Ideal candidates will have experience in a high-volume hire desk, strong communication skills, and a drive for sales. If you're up for the challenge and passionate about customer service, we want to hear from you!

Benefits

Generous holidays

Life Assurance

Health & Wellness Support

Qualifications

• Proven experience in a high-volume hire desk or similar environment.
• Strong customer service skills with a focus on improving sales.
• Excellent communication and organizational skills.

Responsibilities

• Manage incoming and outgoing hires of plant and tool equipment.
• Process hire desk administration and handle customer queries.
• Ensure stock levels meet demand and maximize sales opportunities.
• Coordinate with drivers for timely deliveries and collections.
• Resolve customer complaints and supplier issues efficiently.

Skills

Customer Service

Communication

Organizational Skills

IT Skills (Outlook, Excel)

Job description

Location

Fletcher House, Stafford Park 17, Telford, TELFORD, TF33DG

Number of positions to be provided

1

Contract hours

42.50

About the role

Are you ready to bring your energy, drive, and customer-first mindset to a fast-paced, high-impact role? We're looking for an enthusiastic Hire & Sales Coordinator to join our dynamic Plant & Tool division. If you thrive on building relationships, love solving problems, and enjoy the buzz of a busy depot environment, this is your opportunity to shine. As the first point of contact for our customers, you\'ll play a vital role in delivering exceptional service and driving our success. From managing hire requests to coordinating logistics and resolving queries, you\'ll be the go-to expert who keeps everything running smoothly. It\'s a challenging, rewarding role that offers real career progression in a business that\'s growing fast. If you\'re passionate about customer service, thrive under pressure, and want to be part of a supportive, ambitious team—this could be the opportunity you\'ve been waiting for.

The Role

About You

What You\'ll Be Doing

• Managing incoming and outgoing hires per day across a wide range of plant and tool equipment
• Processing hire desk administration and handling customer and supplier queries with speed and accuracy
• Ensuring stock levels meet demand and identifying opportunities to maximise sales
• Coordinating with drivers and fitters to ensure timely deliveries and collections
• Resolving customer complaints and supplier issues with professionalism and efficiency

What You\'ll Bring

• Ideally proven experience in a high-volume hire desk or similar fast-paced environment
• Excellent customer service skills with a commercial edge and a drive to increase sales
• Strong communication and organisational skills with great attention to detail
• Confident IT skills, including Outlook and Excel
• A team player who can also work independently and use their initiative
• Experience in the plant & tool hire industry is a bonus—but if you\'ve got the passion and willingness to learn, we\'ll support you every step of the way

About Us

You\'ll be joining an industry leader that\'s growing and genuinely committed to your success. At GAP, we\'re proud to be the UK\'s leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.

As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:

• More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
• Remaining fully independent, which lets us make agile, long-term decisions that support your success
• Offering real career growth, training, and development from day one
• Support that values you – from generous holidays to Life Assurance and Health & Wellness Support

Whether you\'re hands-on or customer-focused, there\'s a place for you at GAP where your work makes a difference. If you\'re up for the challenge and want to feel valued at work, then we\'d love to hear from you! Ready to get started? Upload your CV and complete our short application—we\'ll take it from there.

We\'re proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings—regardless of gender, age, disability, race, sexual orientation, religion, or background.