Customer Service Advisor

HR GO Driving; Hailsham; Hybrid; GBP 22,000 - GBP 28,000; Full time

Job summary

HR GO Driving is seeking a Customer Service Advisor to join their dynamic team in Hailsham. The ideal candidate will have strong communication skills and a commitment to providing outstanding customer service. Responsibilities include handling customer orders, processing returns, and resolving queries efficiently. This role offers a hybrid working model and opportunities for personal and professional development.

Benefits

Profit related bonus scheme

Staff account and shop access

Endless personal and professional development

Parking available

Qualifications

• Ideally three years' experience in a similar role.
• Excellent verbal and written communication skills.
• Knowledge of SAP ERP system and Office 365.

Responsibilities

• Handle customer orders, processing returns and resolving queries.
• Build rapport and maintain a professional telephone approach.
• Update customer information and monitor back orders.

Skills

Communication

Problem Solving

Customer Service

Education

GCSE or equivalent education / NVQ Customer Service

Tools

SAP ERP

Office 365

Fresh/Zendesk

Job description

• Working Hours: 8:30am-5:00pm / Monday-Friday
• Job Type: Permanent

HRGO Recruitment are looking for a professional, quick-thinking Customer Service Advisor to join a dynamic and fast-paced team. The ideal candidate will be a strong communicator with excellent problem-solving skills, committed to providing outstanding customer service.

In this role, you will be responsible for handling customer orders, processing returns, resolving queries and complaints, and addressing delivery issues efficiently.

General Duties:

• Build a rapport and maintain a professional telephone approach with every Customer
• Process Customer orders, returns, queries and enquiries in a timely and accurate manner
• Resolve complaints or disputes in a proficient manner
• Work with colleagues in the Purchasing and Operations departments to resolve stock shortages and delivery issues
• Update Customer information and notes during and after every call so each note contains detailed information regarding the call and any necessary follow up
• Monitoring back orders and offering alternative products to fulfil orders
• Offer Customers other services or promotions which add value to their business i.e. Engineering
• Available to cover for colleagues in both the Customer Service and the Internal Sales Team
• Hybrid working model (2/3 days in the office)
• Profit related bonus scheme
• Staff account and shop access
• Endless personal and professional development
• Parking available

Requirements

• Ideally three years' experience in a similar role
• GCSE or equivalent education / NVQ Customer Service
• Excellent verbal and written communication (especially telephone) skills and an ability to anticipate the needs of Customers
• Knowledge of SAP ERP system (or Sage, Nav, etc.) and Office 365 (word/excel/outlook) and Fresh/Zendesk
• Basic selling skills - desirable but not essential

If you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne branch will be in contact.

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