Business Change Facilitator

Haringey GP Federation; Newport; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading healthcare organization in Newport is seeking a Change Management Support Officer to enhance project delivery through effective communication and stakeholder engagement. Your role will include assisting with change management activities, facilitating workshops, and collaborating with key stakeholders to ensure the efficient delivery of organizational objectives. Candidates should possess strong communication skills and a degree or equivalent experience in a relevant field. This position offers a full-time commitment of 37.5 hours per week.

Qualifications

• Exceptional verbal and written communication skills are essential.
• Experience in clinical or operational management roles is required.
• Ability to build strong relationships and motivate stakeholders is crucial.

Responsibilities

• Support the Change Management Team in implementing change activities.
• Communicate project aims to stakeholders effectively.
• Facilitate workshops and meetings to gather information.

Skills

Exceptional communication skills

Ability to influence others

Organizational skills

Problem solving

Experience with change management

Education

Degree or equivalent experience

GCSE C or above in English and Maths

Job description

Location:St Marys Hospital, Parkhurst Road,Newport, Isle of Wight, PO30 5TG

Full time:37.5 hours per week

This post is only open for applications for individualsemployed by Portsmouth Hospitals University NHS Trust and Isle of Wight NHSTrust

Applicants must have an existing, unrestricted right to workin the UK, as we are unable to provide visa sponsorship for this role.

Supporting the Change Manager and working with the projectmanager and key stakeholders in the provision and delivery of change activitiesand work plans for projects within the ICT transformation programme.

The change management team will be instrumental inidentifying and delivering benefits to ensure efficient and effective deliveryof results that contribute to achieving organisational objectives.

The single corporate service is delivered across bothorganisation. You may be based at either IWT or PHU and individuals may berequired to undertake business travel between sites. For leaders managing staffacross multi-site locations, you will need to be visible and provide in personleadership. The arrangements and frequency will be agreed locally.

Main duties of the job

Key Responsibilities

• This role is essential to supporting effective communication from the Change Management Team out to all users affected by the business changes, new processes, systems and technology. Assuring staff of the importance of the relevant clinical system and communicate the project aims from a change perspective to stakeholders.
• Use effective, developed communication skills to motivate Trust staff through the delivery of the project and gain co-operation around change and procedures.
• Facilitate meetings and workshops to gather or disseminate information. This may involve change techniques such as process mapping and benefits identification.
• Communicate any risks/issues to the Change Manager/Project Team as appropriate.
• Attendance at appropriate meetings to deliver clear updates regards the project
• Providing and receiving complex and contentious information
• Support the Change Manager in the collation of data.
• Identify and support the management of anticipated resistance
• It will involve supporting in delivering the plan and delivery of complex work packages to support the necessary changes required in the organisation.
• It will also be necessary to organise a range of tasks and work packages and meetings to resolve risks and issues which may lead to the adjustment of plans.

About us

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.

The vision for our single corporate services is to:

• Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.
• Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.
• Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.
• Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations.
• Improve learning and development opportunities and sharing best practice, upskilling both Trusts.
• Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.
• Buildresilience for individuals and our teams.

Job responsibilities

Job summary

• Assist the Change Management Team and Service Leads in reviewing and capturing current working practices (current State) and proposing and implementing future ways of working (future state as required).
• Support with identifying emergent benefits when working through current processes with service leads.
• Capacity to provide support to the Change Management Team and Service Leads to embed process changes within the business and deliver requirements against the agreed project plans and timelines.
• Capacity to provide support and guidance to operational and clinical teams to ensure they have clarity regards the transformation programme plans and timescales.
• Escalate to Change Manager when clinical priorities are conflicted against project delivery or potential problem areas are identified
• Focus on identifying any areas of risk within project delivery and highlighting to Change Manager and Project Managers
• To provide support with data collection and collation to the Change Manager enabling them to provide governance and assurance to programme and project boards.
• Provide support and guidance on current / new clinical systems to users at all levels of the organisation.
• Be competent in developing and maintaining their own strong communication links between all stakeholders and the project team.
• To support the Change Manager in the design and delivery of relevant communications engagements such as training programs, setting up and holding workshops, visiting work places, meeting staff and user groups.
• Encourage and motivate stakeholders and all users to embrace change and understand potential benefits of proposed business change.

Specific Core Functions

• Assist the Change Management Team and Service Leads in reviewing and capturing current working practices (current State) and proposing and implementing future ways of working (future state as required)
• Support with identifying emergent benefits when working through current processes with service leads.
• Capacity to provide support to the Change Management Team and Service Leads to embed process changes within the business and deliver requirements against the agreed project plans and timelines.

Please refer to the full job description before applying for this vacancy.

Person Specification

Qualifications

• Degree or equivalent experience.
• GCSE C or above in English and Maths.
• Understanding of operational administrative and clinical processes and procedures across relevant service areas gained from experience in a clinical or operational management role.

Experience

• Exceptional communication skills, both written and verbal.
• Excellent active listening skills; Ability to clearly articulate messages to a variety of audiences.
• Ability to establish and maintain strong relationships.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable, able to work in ambiguous situations.
• Forward looking with a holistic approach.
• Organized with a natural inclination for planning strategy and tactics. Problem solving and root cause identification skills; Able to work effectively at all levels in an organization; Must be a team player and able to work collaboratively with and through others.
• A solid understanding of how people go through a change and the change process.
• Experience and knowledge of change management principles, methodologies and tools.
• Familiarity with project management approaches, tools and phases of the project lifecycle.