Midwifery-Led Pathway Administrator

University Hospital Southampton; Southampton; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Main duties of the job

We have an opportunity for an experienced administrator to join our small and friendly established midwifery-led pathway administration team.

The team support with the smooth running of our admin-led self-referral pathway for women and birthing people who self-refer into the Maternity Service at the start of their pregnancy journey via the online BadgerNet system.

You will be responsible for processing the referrals received, organising the initial booking appointment with a midwife and providing portal access to the BadgerNet system for women and birthing people.

Excellent attention to detail, with good organisation and communication skills are essential for this role as you will be working within key gestation timeframes to ensure timely appointments are made.

Other duties will involve general administration tasks including supporting with telephone appointment queries and stock ordering on the Oracle Procurement System for our community midwifery teams.

Working for our organisation

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Detailed Job Description And Main Responsibilities

We are looking for a dedicated, flexible individual who will be able to demonstrate a supportive, caring and empathetic approach to women, birthing people and families accessing our service.

You will be a team player, with proven experience in a fast-paced service, able to embrace fresh ideas and engage with change positively. A good familiarity of Microsoft M365 software, including MS Teams, is a must.

The role is based within the Princess Anne Hospital, Monday – Friday, with flexibility around working hours and with the opportunity of some home working once trained.

Informal enquiries are welcomed and encouraged for further information on the role.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
• Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience. And Experience as an administrator or secretary in an organisation with a customer focused environment And Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward
• Knowledge and experience of secretarial or administrative procedures
• Experience as an administrator or secretary in an organisation with a customer focused environment
  
  

Desirable criteria

• Knowledge of medical terminology
• Courses / further study attended to demonstrate evidence of personal development.
• Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
• Diploma level qualification or an equivalent level of experience
• Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
• Proficient in the use of all hospital computerised patient systems
• Experience in understanding and analysing patient pathways
• Knowledge of both local and national targets relating to RTT and cancer pathways
  
  

Able to demonstrate behaviours that meet the Trust Values

Essential criteria

• Patients First
• Always Improving
• Working Together