Business and Infrastructure Manager

HIOW Healthcare; England; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A healthcare provider in the UK seeks an experienced Business and Infrastructure Manager to lead operational improvements for NHS Talking Therapies. This pivotal role involves harmonizing systems and processes, supporting staff, and driving service integration. Required qualifications include significant operational management experience, ideally in the public sector, and familiarity with digital systems. The position offers a chance to make impactful changes at a transformative time for the service.

Qualifications

• Significant experience in operational management within a complex organisation.
• Experience in leading teams and managing changes in a public sector environment.
• Experience with large-scale digital systems and financial management.

Responsibilities

• Provide operational leadership for business support functions.
• Support implementation of the Electronic Patient Record system (IAPTUS).
• Contribute to financial sustainability via cost control and efficiency improvements.

Skills

Leadership

Operational management

Change management

Collaboration with stakeholders

Quality Improvement methodologies

Education

Relevant degree in business management

Job description

Business and Infrastructure Manager (IAPTUS)

The closing date is 22nd Feb 2026

Job summary

We are seeking an experienced and motivated Business and Infrastructure Manager to play a key leadership role in supporting the delivery of NHS Talking Therapies (NHSTT) across Hampshire and the Isle of Wight.

This is an exciting opportunity to shape and strengthen the operational infrastructure of a large, evolving service at a pivotal time. NHSTT is coming together as a single integrated service, bringing together 4 legacy teams. This role will help to harmonise systems, processes and ways of working so that our clinical teams are supported to deliver high-quality, accessible care.

About you

You will have significant experience in business or operational management within a complex organisation, ideally the NHS or public sector. You will be confident leading teams, working across organisational boundaries, and taking ownership of systems, processes and improvement work. Experience of working with large-scale digital systems, service integration or change programmes and financial or resource management will be an advantage.

This role offers the chance to:

Make a real impact on how NHSTT operates and evolves

Play a key role in service integration and system improvement

Contribute to improving efficiency, sustainability and staff experience

Be part of a supportive service committed to inclusion, learning and improvement

If you are looking for a senior operational role combining systems thinking, people leadership and improvement at scale, we would love to hear from you.

Provide operational leadership for administrative and business support functions, including management of administrative team. The role plays a critical part in enabling the service to function as a single, integrated Talking Therapies service following the merger of 4 legacy teams, contributing actively to the service fusion programme by identifying, sharing and embedding best practice.

A key element of the role is acting as a senior operational lead for the Electronic Patient Record (EPR) system (IAPTUS), supporting Trust-wide implementation as part of a single EPR programme. This includes responsibility for system configuration, backend mapping, data flows, user support, training, and liaison with corporate digital, informatics and information governance teams.

The role works closely with the Head of Operations, Business Performance Manager, Analytics Lead and corporate colleagues to ensure service priorities are delivered, performance is optimised, resources are used efficiently, and continuous improvement is embedded using Quality Improvement (QI) methodology. The postholder will contribute to financial sustainability through cost control, efficiency savings and improved utilisation of estate and resources, while fostering an inclusive, values-led culture within the teams they manage.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person’s care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person specification

Qualifications

• Relevant degree or equivalent level of experience in business management, healthcare administration, or operational leadership.
• Evidence of continuing professional development.
• Formal training in Quality Improvement methodologies (e.g. Lean, QI, PDSA).

Experience

• Experience of IAPTUS or NHS Talking Therapies data and systems.
• Experience of managing business or administrative functions within an NHS or complex public sector environment.
• Experience of line managing staff and leading teams through change.
• Experience of working with electronic patient record or large-scale information systems.
• Experience of developing and standardising processes and procedures.
• Experience of working collaboratively with multiple stakeholders, including corporate teams.
• Experience of service integration or organisational change programmes.
• Experience of contributing to financial savings or efficiency programmes.

Additional Criteria

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

[e-mail]

07814378956

Agenda for Change

Band 7

Contract

Permanent

Working pattern

Full-Time

Reference number

348-MNH-10420

Job locations