Tailor-Made Specialist UK/EU

Intrepid Experience; Greater London; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading travel company in London seeks a Tailor-Made Specialist to design and sell bespoke itineraries. The role involves supporting direct travelers and travel agents while working in a customer-focused environment. Experience in travel sales or customer service is essential, along with a passion for travel and excellent communication skills. This hybrid role allows for flexibility in working arrangements and provides various employee perks including a free trip each year and extra leave for travel.

Benefits

Flexible work arrangements

Annual free Intrepid trip

Extra leave for Intrepid trips

Paid parental leave

Professional development and mentor programs

Volunteer leave

Employee Assistance Program

Qualifications

• Experience in travel sales or customer service.
• Ability to juggle multiple priorities in a fast-paced environment.
• Strong knowledge of Intrepid's products and destinations.

Responsibilities

• Design and sell bespoke itineraries for travelers.
• Support direct travelers and travel agent partners.
• Manage leads across phone, email, and live chat.

Skills

Travel industry experience

Fluent in English

Passion for travel

Proficient in Microsoft Office

Excellent communication skills

Strong team player

Job description

Application Close Date: 17th February 2026

At Intrepid Travel we exist to inspire, create,shareand lead the best travel experiences ever – for both people and the planet. More than 34 years later,we’reproud to be a certified B Corp with hundreds of tripsinover 100 countries.

We are Intrepid

The world needs more Intrepid people:

At Intrepid, unforgettable trips don’thappen by chance –they’reshaped by people who know their destinations inside out, can juggle the details, and genuinely care about delivering exceptional experiences. We’relooking for a Tailor-Made Specialist, UK/EU to help make that happen.

In this role, you’lldesign and sell bespoke itineraries that reflectIntrepid’scommitment to Sustainable, Experience-Rich Travel.

You’llwork closely with our DMC partners, suppliers, and travel agent partners to ensure competitive pricing, timelyconfirmations, and high-quality service standards. You’llsupport direct travelers, co-branded partners, and travel agents across the UK and EU, helping create journeys that truly stand out.

This is a varied, fast-paced role suited to someone with a strong background in travel sales or customer service, excellent communication skills, and a passion for creatingpersonalised, memorable experiences.

You’llbe confident juggling multiple priorities, responding to leads across phone, email, and live chat, and ensuring every itinerary is booked accurately and efficiently.

This is a full-time, permanent, hybrid role, based in London, with an expectation to be in the office 2 days per week. During theinitialfour-week trainingprogramme, you will be office-basedfull timetobenefitfrom classroom-style learning and peer shadowing.

Some of the experienceyou’llbring with you may include:

• Similar experience in the travel industry, or within sales/customer service roles
• Fluent in English, written and spoken
• Passion for travel and strong knowledge ofIntrepid’sproducts and destinations
• Ability to work in a fast-paced, dynamic environment while managing multiple priorities
• Proficient in Microsoft Office
• Excellent communication and customer service skills
• Strong teamplayer with a positive attitude and willingness to collaborate

Ifyou’repassionate about creating incredible, tailor-made travel experiences, thrive in a customer-focused environment, and want to play a key role in delivering exceptional journeys across the UK and EU,we’dlove to hear from you.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and werecognisethat diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our workperksinclude:

• Flexible work arrangements,work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of10 weekspaid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professionaldevelopmentand mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to usthey'remore than just words, they are the pillars of our success and every dayit'sour people and the work they do thatbringthem to life.

We aim to ensurediversity, equity, and inclusion stay part of our recruitment process. If you require anyreasonableadjustmentto participate in the recruitment process, please contact us at [e-mail] with your name, location, and the adjustments you require, we will then be in touch to support your application.

Application Close Date: 17th February 2026