Infrastructure & Support Engineer

Intrepid Experience; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading travel company is seeking an Infrastructure & Support Engineer in London. The role involves providing technical support to EMEA teams, managing devices, and contributing to global initiatives. Candidates should have a strong background in ICT, experience with Windows and macOS, and a solid understanding of networking fundamentals. This full-time position offers a hybrid work model and various perks, including opportunities for professional development and paid leave.

Benefits

Flexible work arrangements

Free Intrepid trip every year

20 hours of volunteer leave yearly

Qualifications

• Bachelor’s degree in ICT, Information Systems, Computer Science, or equivalent experience.
• Hands-on experience supporting Windows and macOS environments.
• Experience with Microsoft 365 and Azure AD.

Responsibilities

• Deliver reliable, high-quality technical support to EMEA teams.
• Manage devices, assist with system and network administration.
• Contribute to global infrastructure and security initiatives.

Skills

Hands-on experience supporting Windows and macOS environments

Experience with Microsoft 365, Azure AD/Entra ID

Solid understanding of networking fundamentals

Excellent communication skills

Strong customer service mindset

Education

Bachelor’s degree in ICT, Information Systems, Computer Science

Tools

Intune

MDM solutions

Exchange Online

Job description

Infrastructure & Support Engineer, London

Requisition ID: 3367

Department: Information Technology

Work Type: Hybrid

Application Close Date: 19th February 2026

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

We are Intrepid

The world needs more Intrepid people: we’re looking for an Infrastructure & Support Engineer to deliver reliable, high-quality technical support to Intrepid’s EMEA teams. This role combines hands‑on infrastructure engineering with frontline IT support, ensuring our systems, devices, and networks run smoothly across the region. Based in our Brixton office, working in a global team and reporting to the Infrastructure Manager, you’ll be the primary technical contact for EMEA while contributing to global infrastructure and security initiatives. You’ll support users, manage devices and applications, assist with system and network administration, and work closely with local and distributed teams to maintain secure, resilient services. This role requires office attendance approximately 4 days per week, and some travel across the EMEA region will be required to provide hands‑on support where needed.

This is a full‑time, permanent, hybrid role, suited to someone who enjoys problem‑solving, supporting others, and working in a fast‑paced global environment.

Some of the experience you’ll bring with you may include:

• Bachelor’s degree in ICT, Information Systems, Computer Science, or equivalent experience
• Hands‑on experience supporting Windows and macOS environments, including device administration and troubleshooting
• Experience with Microsoft 365, Azure AD/Entra ID, Exchange Online, and identity/access management
• Solid understanding of networking fundamentals (LAN/WAN, Wi‑Fi, DNS, DHCP, VPN)
• Experience with device management tools such as Intune, MDM solutions, Autopilot, or imaging technologies
• Understanding of IT security fundamentals and best practices
• Excellent communication skills, able to explain technical concepts to non‑technical users
• Strong customer service mindset and ability to build trust with stakeholders

Desirable experience includes:

• Industry certifications (e.g., Microsoft, CompTIA, networking)
• Exposure to server administration, virtualisation, cloud platforms, or scripting (PowerShell)

If you enjoy being hands‑on, supporting people, and helping maintain secure and reliable IT systems in a purpose‑driven global organisation, we’d love to hear from you.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work‑from‑home and the ability to ‘work from anywhere’ 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions
• Access to e‑learning platforms, professional development and mentor programmes
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they’re more than just words, they are the pillars of our success and every day it’s our people and the work they do that bring them to life.

We aim to ensure diversity, equity and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at [e-mail] with your name, location, and the adjustments you require, and we will then be in touch to support your application.