Travel Consultant

Scott Dunn Ltd.; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A luxury travel company is seeking a Travel Consultant to join their team in London. This role involves crafting bespoke journeys to destinations in Africa and the Middle East, requiring excellent sales skills and attention to detail. You will manage the entire sales process, from initial guest contact to post-travel support, while maintaining strong knowledge of high-end travel offerings. The ideal candidate will demonstrate a passion for travel and exceptional customer service abilities, contributing to a collaborative and dynamic work environment.

Benefits

Commission and bonus incentives

Personal travel fund

23 days annual leave plus bank holidays

Subsidized private healthcare

Professional development opportunities

Qualifications

• Sales experience is advantageous but not essential.
• Passion for travel and extensive product knowledge required.
• Previous customer service experience needed.

Responsibilities

• Take ownership of the sales and booking process.
• Contact guests for feedback and create new inquiries.
• Work towards sales targets and meet KPIs.
• Develop comprehensive product knowledge.
• Support marketing initiatives across various platforms.

Skills

Sales driven

Excellent attention to detail

Organizational skills

Polite telephone manner

Job description

Hammersmith, London, UK

Job Description

Posted Tuesday 3 February 2026 at 01:00

Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations.

Role Purpose

Join our specialist Africa & Middle East sales team as a Travel Consultant and help craft unforgettable journeys that ignite a deep passion for travel in our guests.

As a brand ambassador for both Scott Dunn and the African continent, you will showcase our exclusive portfolio of luxury accommodations and exceptional experiences. This role involves full ownership of the sales process—designing and delivering bespoke, high-end holidays tailored to the needs of our discerning clientele.

You’ll create unique experiences across Middle Eastern destinations such as Jordan, Egypt, Oman, and Morocco—as well as island getaways like Mauritius. You will also support some of the most sought-after destinations in Sub-Saharan Africa, including South Africa, Zambia, Zimbabwe, Namibia, Mozambique, Tanzania, Kenya, Rwanda, Uganda, Madagascar, and Seychelles.

Responsibilities

• To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation
• To contact guests on their return to receive feedback and create new enquiries
• To work towards individual and team sales targets and meet Key Performance Indicators
• To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio
• To support all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events
• To meet guests on a face-to-face basis when required
• To learn and become conversant with all computer software applications
• To work closely with all departments and Sales teams

Duties

The duties that derive from these responsibilities include but are not exclusive to:

• Taking responsibility for the guest journey from first contact to post travel and repeat travel
• Demonstrating excellent attention to detail and accuracy in all communication with guests
• Speaking to all guests on the phone and organising their holiday, by effectively listening to the guest and their requirements
• Meeting guests at their request
• Using sales skills to convert into bookings
• Responding to all enquiries in an efficient and timely manner
• Handling high volumes of guest phone calls during peak periods
• Management of invoices including handling payments, collecting guest details and organising pre-arrival information
• Completing all travel documentation within specified time frames
• Maintaining contact with guests between booking and departure date, including arranging all concierge requirements
• Recording essential data and information using Scott Dunn’s IT software
• Acting on any feedback or complaint swiftly to ensure a great guest experience, liaising with the Guest Relations Executive where necessary
• Booking of guest flights and managing reservations through Travelport
• Attending all internal and external training courses
• Conducting familiarisation trips abroad and presenting back to teams and update website
• Attending trade shows, and promotional events in the UK and abroad
• Training colleagues with knowledge gained from areas visited
• Accounting for costs and margins on each booking
• Contributing to the team over and above standard sales and service requirements
• Such other duties as management may reasonably require from time to time

About You

Naturally, travel will be a deep passion of yours, and you will have extensive knowledge across the product-areas. Previous travel sales experience is not essential for this role, although it would be advantageous, with other requirements including:

• Sales driven with a keen eye for numbers
• Enthusiastic and polite telephone manner
• Excellent attention to detail
• Proven organisational skills
• Previous experience of delivering exceptional customer service

Values & Behaviours

All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

Location

We aim to find someone who would be office based in our London, Hammersmith office.

Why work for Scott Dunn

In return for your expertise and commitment to our values of in the detail, in the know, and inspiring;

• We support your career growth – We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group
• We give you the tools to succeed – We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week.
• We recognise and reward your success and loyalty – We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30).
• We celebrate your excellence – With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms.
• We provide you with a wide-range of job and industry-perks – We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much, more!

Diversity, Equity, and Inclusion

At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are sign of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences.

Should you require any support or accommodations as it relates to our recruitment process, please contact [e-mail] for further information or alternative application processes to support your requirement.

Apply

You do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application.