Convenience Store Manager: Customer & Trading Lead

Sainsbury's Supermarkets Ltd; Highweek; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading retail chain in Highweek is looking for a Customer and Trading Manager to oversee day-to-day store operations and ensure exceptional customer service. You will lead a small team, manage performance, and be accountable for delivering KPIs. The ideal candidate should have prior line management experience and operational leadership skills in a fast-paced environment. Attractive rewards and benefits are provided, including discount schemes and a supportive work culture.

Benefits

10-15% shopping discount

Annual bonus scheme

Free food and drinks for colleagues

Generous leave entitlements

Pension matching

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers for gym memberships

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Experience of leading a team in a customer-facing setting.
• Operational leadership skills in the absence of senior managers.

Responsibilities

• Manage daily store operations, ensuring efficient customer service.
• Coach and develop team members to maintain service standards.
• Take responsibility for performance and capability management.

Skills

Line management experience

Customer service skills

Performance management

Operational leadership

KPI achievement

Job description

A leading retail chain in Highweek is looking for a Customer and Trading Manager to oversee day-to-day store operations and ensure exceptional customer service. You will lead a small team, manage performance, and be accountable for delivering KPIs. The ideal candidate should have prior line management experience and operational leadership skills in a fast-paced environment. Attractive rewards and benefits are provided, including discount schemes and a supportive work culture.