Rental Customer Advisor

Arnold Clark Group; Manchester; On-site; GBP 20,000 - GBP 25,000; Part time

Job summary

A leading car rental company is seeking a part-time Rental Customer Advisor for its Manchester Airport branch. The successful candidate will deliver excellent customer care, handle inquiries and complaints, and manage daily operational tasks. Strong administrative and communication skills are essential, along with the flexibility to cover shifts across multiple locations. This role offers a friendly work environment and generous benefits, as part of a commitment to employee wellbeing. Apply to join a dynamic team that values diversity and inclusion.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Qualifications

• Strong administrative skills and the ability to manage customer interactions.
• Demonstrable ability to work effectively as part of a team.
• Good communication skills for customer service and handling complaints.

Responsibilities

• Deliver excellent customer care both face-to-face and over the phone.
• Manage customer queries and complaints efficiently.
• Run daily reports to ensure operations run smoothly.

Skills

Strong administrative skills

Demonstrable ability to work effectively as part of a team

Good communication skills

Flexibility to work shifts on a rota basis

Full UK driving licence

Job description

We’re looking for an organised and enthusiastic Rental Customer Advisor for our Manchester Airport Car & Van Rental branch.

We offer

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Extensive training
• Enhanced maternity and paternity leave
• …and much more

Hours

Part time: Friday 8.30am - 5.30pm, Saturday 8am - 5pm and Monday 8.30am - 5.30pm

About the role

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they’re acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed

Essential skills

• Strong administrative skills
• Demonstrable ability to work effectively as part of a team
• Good communication skills
• The flexibility to work shifts on a rota basis seven days per week and also cover other branches
• A full UK driving licence

Nice to have (but not essential)

• Previous experience of working in the rental industry

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.