Head of Customer Account Management - Remote UK

Applied Intuition Inc.; Remote; GBP 60,000 - GBP 80,000; Full time

Job summary

A leader in automation solutions is seeking a Manager for the Customer Account Management Team in the United Kingdom. This role involves leading and mentoring a team aimed at driving renewals and upsell revenue while ensuring customer satisfaction. Candidates should have 3–5 years in customer-facing roles and strong communication skills. The company values growth, teamwork, and a collaborative culture, offering competitive compensation and opportunities for professional development.

Qualifications

• 3–5 years of experience in customer-facing roles such as customer success or account management.
• Strong organizational skills for managing competing demands.
• Outstanding written and verbal communication skills.

Responsibilities

• Manage and develop a team of Customer Account Managers.
• Drive team performance across key KPIs.
• Collaborate with cross-functional teams for successful customer outcomes.

Skills

Customer success expertise

Strong communication skills

Analytical skills

Leadership abilities

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience

Tools

Salesforce

Outreach

Job description

A leader in automation solutions is seeking a Manager for the Customer Account Management Team in the United Kingdom. This role involves leading and mentoring a team aimed at driving renewals and upsell revenue while ensuring customer satisfaction. Candidates should have 3–5 years in customer-facing roles and strong communication skills. The company values growth, teamwork, and a collaborative culture, offering competitive compensation and opportunities for professional development.