Onsite Experience Leader - Workplace & Guest Services

JLL; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading global real estate firm in London seeks a Senior Workplace Ambassador. This individual will enhance client experiences through proactive engagement, service management, and leadership of a team. Responsibilities include serving as a point of contact, implementing programming to improve workplace experience, and ensuring compliance with service standards. The ideal candidate should possess hospitality knowledge and strong collaboration skills. This role offers opportunities for growth and a chance to shape a brighter workspace.

Qualifications

• Recognised knowledge in hospitality or workplace experience.
• Ability to collaborate with diverse teams – lead by example.
• Ability to quickly adapt to new devices and applications.

Responsibilities

• Deliver exceptional client experience through engagement and service.
• Serve as onsite contact for employee inquiries and feedback.
• Lead and inspire a team of Ambassadors to deliver high-touch service.

Skills

Hospitality knowledge

Collaboration

Adaptability

Proficient in Microsoft Office Suite

Education

Qualifications in hospitality or facilities management

Job description

A leading global real estate firm in London seeks a Senior Workplace Ambassador. This individual will enhance client experiences through proactive engagement, service management, and leadership of a team. Responsibilities include serving as a point of contact, implementing programming to improve workplace experience, and ensuring compliance with service standards. The ideal candidate should possess hospitality knowledge and strong collaboration skills. This role offers opportunities for growth and a chance to shape a brighter workspace.