Client Experience & Facilities Leader

CBRE Group; Manchester; On-site; GBP 35,000 - GBP 55,000; Full time

Job summary

An international real estate services firm is seeking a Workplace Experience Manager to enhance the workplace journey for colleagues and clients. Responsibilities include managing services, providing leadership, and ensuring an exceptional customer experience. Candidates should have facilities management experience and excellent communication skills. The position is based in Manchester, England, and offers a dynamic environment focused on service excellence and client satisfaction.

Qualifications

• Previous facilities management experience in a customer experience role.
• Excellent motivational and influencing skills.
• Organized, able to prioritize in high-pressure environments.

Responsibilities

• Manage all services within the client building.
• Deliver integrated facilities management service.
• Provide leadership to ensure contractual commitments are met.

Skills

Facilities management experience

Motivational skills

Organizational skills

Conflict management

Excellent communication

Customer service skills

Job description

An international real estate services firm is seeking a Workplace Experience Manager to enhance the workplace journey for colleagues and clients. Responsibilities include managing services, providing leadership, and ensuring an exceptional customer experience. Candidates should have facilities management experience and excellent communication skills. The position is based in Manchester, England, and offers a dynamic environment focused on service excellence and client satisfaction.