Customer Service Team Player

First American; Leeds; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading global provider of title insurance in Leeds seeks a Customer Service Team Player to provide exceptional service to lenders and legal firms in a contact center environment. Responsibilities include liaising with clients during the remortgage process and ensuring timely responses to queries. Candidates should have strong communication skills, ability to work under pressure, and previous customer service experience. This role offers hybrid work arrangements and a supportive company culture focused on training and growth.

Benefits

Hybrid work arrangements

Pension plan with employer contribution

Health and wellbeing benefits

Life insurance

Potential for performance-related bonus

Extra day off for birthday

Discount on company products and services

Qualifications

• Excellent communication and customer service skills are essential.
• Ability to work under pressure and meet deadlines is required.
• Experience in a high-volume customer service environment is advantageous.

Responsibilities

• Liaise with institutional lenders and legal firms regarding remortgage applications.
• Answer customer queries efficiently within service levels.
• Input data onto the computerized system accurately.

Skills

Excellent communication and customer service skills

Ability to meet tight deadlines

Good attention to detail

Good organizational skills

Previous administrative/customer service experience

Job description

Customer Service Team Player page is loaded## Customer Service Team Playerlocations: Leeds, UKtime type: Full timeposted on: Posted 4 Days Agojob requisition id: R054262# **Company Info**First American Financial Corporation (FAFC) is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. FAFC has offices throughout the globe and is the world’s largest insurer of title. First Title Group is the UK division of FAFC and is made up of several core companies including enact, the largest direct conveyancer in the UK. Our conveyancing experts handle 1 in 4 remortgage transactions in England and Wales. The majority of our work comes direct from the end client rather than estate agents and brokers. We foster relationships of mutual respect with the referrers we do work with. We are passionate about providing exceptional service and are proud of our dedicated team of conveyancers, who focus on providing our customers with a friendly, personal service using their expert knowledge and experience to ensure a smooth, efficient transaction from start to finish. We have built a wealth of experience within our teams and this encourages support, constant learning and good relations. The growth and development of our people is paramount to ensure potential is achieved.# # **Job Description**To provide high quality customer service to lenders, borrowers and legal firms within a contact centre environment.This does not set out every responsibility but provides an overview of the main areas of responsibility.• Liaising with institutional lenders, borrowers and legal firms in relation to Remortgage applications. • Answer all queries within service levels. • Liaise with customers throughout the Remortgage process • Liaise with legal teams to ensure all service levels are met. • Liaise with financial institutions in obtaining information. • Input of data onto the computerised system.Personal Qualities• Excellent communication and customer service skills • Ability to meet tight deadlines and targets and to work under pressure. • Good team player, but also ability to work on own initiative. • Good attention to detail. • Good organisational skills. • Good data input skills. • Previous administrative/customer service/conveyancing experience. • Experience of working in a high volume environmentAbove all, to be successful in these fantastic roles you need to show enthusiasm, flexibility and a positive working attitude. For this you will be rewarded with the opportunity for a successful career within an expanding global company.Enact has provided conveyancing services to over 2 million customers since we opened our doors in 2000. On average we help arrange one in every four remortgage transactions in England and Wales.Our sister company Live provides conveyancing and letting solutions.Enact and Live are wholly owned subsidiaries of First American Financial Corporation (“FAFC”), a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. First American has offices around the globe and invests in innovative technology to equip our people to lead the digital transformation of our industry.We are passionate about providing exceptional service and are proud of our dedicated teams who focus on providing our customers with a friendly, professional service using their expert knowledge and experience to assist clients and drive results.We value and respect each individual’s unique perspectives, experiences and contributions.Our inclusive culture of teamwork and innovation is one in which our people can perform well, take initiative and are accountable for what they do.The growth and development of our people is paramount to ensure potential is achieved. Our commitment to developing and supporting employees, through appropriate training and development opportunities means our employees increase their knowledge, their capability and thus their ability to achieve our company goals. The scope of the training extends from initial induction and is limitless due to our focus on continuous development.We value a good work/life balance and have a wide range of family-friendly policies.These are just some of the reasons why so many long serving employees have chosen to grow their career with us.If you would like to join a global company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-orientated environment, you will enjoy a career with us.**Benefits of working here*** Hybrid work arrangements* Pension plan with employer contribution* Health and wellbeing benefits* Family friendly policies* Life insurance* Potential for performance related bonus* Sponsorship for professional qualifications* Buy and sell holiday scheme* Extra day off for birthday* Interest Free Season Ticket Loan* Discount on company products and services* Internal mobility – opportunity to apply for roles in different areas of the business* Regular social events