Performance Manager Family & Everyday Banking

Coventry Building Society; Coventry; Hybrid; GBP 42,000 - GBP 50,000; Full time

Job summary

A major financial institution based in Coventry is seeking a Performance Manager to support analytics and insight production for various banking services. The role involves tracking business performance and customer behaviors, producing impactful pricing proposals, and requires strong planning and stakeholder management skills. Financial services experience is essential. The position offers a competitive salary, hybrid working options, and benefits focused on well-being, recognition, and diversity.

Benefits

28 days holiday plus bank holidays

Annual discretionary bonus scheme

Personal pension with matched contributions

Life assurance (6 times annual salary)

Qualifications

• Experience in planning, forecasting and financial interpretation.
• Creating performance analytics and insight.
• Strong communication and stakeholder management skills.

Responsibilities

• Support development and production of performance analytics.
• Track business performance, customer behaviours, and key trends.
• Produce pricing proposals that influence growth.

Skills

Planning and forecasting

Performance analytics

Technical expertise in analytical tools

Strong communication skills

Data interpretation

Financial services knowledge

Presentation skills

Tools

Excel

Job description

# Performance Manager - Family & Everyday Banking - up to 12 months FTC*Location*Location:Location:Coventry, ManchesterLocation is a required fieldSalary Details:Up to £50,000 (Dependent on experience)## About the roleThrough our integration programme we have significantly grown, and we are one of the largest mortgage lenders and a mutual retail banking alternative to the bigger banks. Our Group Commercial Office is integral to supporting this growth and future development of the customer proposition and the commercial success of the combined business.We have a **Secondment/FTC** opportunity for a **Performance Manager** to support the development and production of performance analytics and insight for the value streams, plus supporting the Lead Performance Manager to interpret, drive and deliver strong commercial and customer outcomes.We’re looking for talent to turn current account and savings data into meaningful insight that drives decision‑making. The role will involve tracking business performance, customer behaviours and key trends, highlighting risks and opportunities that shape our plans.Along with supporting strategic planning and forecasting, produce pricing proposals that influence growth, and work closely with teams across product, finance, research and more.It’s important the role holder enjoy’ s bringing analytics to life, solving problems and partnering with stakeholders to create real commercial impact.**Our benefits include:*** 28 days holiday a year plus bank holidays and a holiday buy/sell scheme* Annual discretionary bonus scheme* Personal pension with matched contributions* Life assurance (6 times annual salary)*We reserve the right to close this advert early if we receive a high volume of suitable applications***Location/Hybrid Working:**If West Midlands based – once a week on the Coventry site and every 2 months at the Manchester site.If based near Manchester – every other month alternate locations**To be successful in this role it’s essential you have:*** Experience in planning, forecasting and financial interpretation* Experience in the creation performance analytics and insight* Technical expertise in analytical tools and techniques* Strong communication and stakeholder management skills* Strong excel and data interpretation skills* Experience in presenting data in a clear, actionable, and engaging stories tailored to leadership audience's* Financial Services experience* Insurance, or mortgage product experience**Desirable experience will be:*** Current account product experienceIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.**Flexibility and why it matters**We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. **Proud to be a Disability Confident Committed Employer**We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.## LocationCoventry View on map