Supervisor (Townhouse)

Dweet LTD.; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A luxury jewellery brand in Greater London seeks a Supervisor to ensure operational excellence and enhance customer experiences within their prestigious showroom. The role demands overseeing daily operations, leading a dedicated team, and fostering innovation in a luxurious environment. Ideal candidates will have managerial experience in high-end retail and a passion for delivering exceptional customer service. Responsibilities include staff mentoring, resource management, and ensuring compliance with industry standards, all while contributing to the brand's renowned artistry.

Qualifications

• 2-3 years of managerial experience in a luxury retail environment.
• Strong capability in handling interactions with ultra-high-net-worth individuals (UHNWI).
• Ability to implement efficient processes specific to high-end jewellery.

Responsibilities

• Oversee daily operations to ensure high-quality service delivery.
• Lead and mentor team members to enhance their skills.
• Coordinate with design and sales departments for seamless operations.
• Manage resource allocation to meet business demands.
• Monitor performance metrics for continuous improvement.
• Handle customer inquiries related to high and fine jewellery.
• Ensure compliance with company policies and legal regulations.
• Contribute to strategic planning with insights from operational data.

Skills

Team leadership

Customer service

Operational efficiency

Communication skills

Mentoring

Job description

Join Jessica McCormack's townhouse as a Supervisor, playing a pivotal role in ensuring operational excellence and enhancing customer experiences within the realm of high and fine jewellery. In this dynamic position, you will lead a dedicated team, fostering collaboration and innovation in a luxurious setting. By overseeing daily operations, you'll ensure that our prestigious pieces continue to captivate and delight clients.This role offers a distinct opportunity to develop leadership skills and advance your career in a creative and supportive setting, all while contributing to a brand known for its remarkable artistry. If you're passionate about luxury jewelry and thrive in a fast-paced environment, this is the perfect opportunity for you.

Responsibilities

1. You shall oversee daily operations at the townhouse to ensure efficiency and high-quality service delivery, maintaining the standards that define Jessica McCormack in the world of high jewellery.
2. We expect you to lead and mentor team members by providing guidance and support in their professional development, particularly in understanding the intricacies of luxury jewellery.
3. You will coordinate with different departments, including design and sales, to streamline processes and improve communication, ensuring seamless operations across our organization.
4. You shall manage scheduling and resource allocation effectively to meet business demands while considering employee well-being amidst a busy luxury retail environment.
5. We expect you to monitor performance metrics and implement strategies for continuous improvement aligned with company goals, particularly focusing on the high jewellery segment.
6. You will handle customer inquiries specific to high and fine jewellery and resolve issues promptly, enhancing customer satisfaction and loyalty to Jessica McCormack.
7. You shall ensure compliance with all organizational policies and procedures, as well as relevant legal regulations pertaining to the jewellery industry.
8. We expect you to contribute to strategic planning by offering insights and recommendations based on operational data and industry trends from the luxury jewellery market.

Requirements

1. You will effectively manage and mentor team members to enhance their skills and productivity, fostering a collaborative environment within the high and fine jewellery sector.
2. We expect you to oversee daily operations at the townhouse, ensuring smooth workflow and adherence to quality standards reflective of our brand values.
3. Your role involves implementing and maintaining efficient systems and processes specific to high-end jewellery operations to improve overall efficiency.
4. We require you to handle complex client interactions, particularly those involving UHNWI, providing exceptional service and resolving issues promptly.
5. You should coordinate with different departments, such as design and sales, to ensure seamless communication and project execution within the context of luxury offerings.
6. It is essential for you to conduct regular performance reviews, offering constructive feedback and identifying areas for growth in expertise related to fine jewellery.
7. We trust you to lead by example, demonstrating commitment to excellence and inspiring the team to achieve common goals synonymous with luxury and prestige.
8. You must stay informed about industry trends, especially those impacting high jewellery, and integrate relevant insights to keep our offerings innovative and competitive.
9. We need someone with 2-3 managerial experience, this is a complex ambitious flagship store with an expected high turnover, therefore less of a learn on the job, managerial development role
10. They will not hold development conversations, manage scheduling, or do 121s
11. Their day to day will include shopfloor supervision, supporting difficult client situations, retail excellence standards, visual merchandising standards, leading inventory cycle counts, ensuring excellent client experience
12. Working on developing on own client through supporting selling on the floor
13. Looking for a team motivator, to support on morning team huddles and end of day check ins
14. Must be able to work occasional Sundays