Supervisor Retail

Missoma Ltd; United Kingdom; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A global jewellery brand is seeking a Supervisor to lead the team in delivering exceptional customer experiences. In this role, you will support the Store Manager and help maintain the store's standards while driving sales. Key responsibilities include managing customer relations, team development, and store operations. Ideal candidates will have over a year of experience in a sales or supervisory position, preferably in luxury retail, and possess strong organizational and leadership skills.

Benefits

Competitive salary

Retail commission scheme

Generous staff discount

Jewellery uniform allowance

Medicash Healthcare Cash Plan

Enhanced parental leave after 2 years of service

Qualifications

• 1+ years’ experience in a senior sales or supervisor role.
• Proven ability to drive sales and support team development.
• Strong organizational and administrative skills.

Responsibilities

• Support the Store Manager and lead the team for customer experience.
• Drive sales and maintain brand standards.
• Manage stock, deliveries, and inventory processes.

Skills

Customer service excellence

Sales driving

Team leadership

Interpersonal communication

Organizational skills

Experience in luxury retail

Proactive attitude

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

At Missoma, we believe jewellery is more than just an accessory, it’s a form of self-expression. Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.

We’re looking for a Supervisor to join our [STORE NAME]team. If you’re passionate about delivering exceptional customer experiences, supporting team development, and helping shape a vibrant store culture, this could be the perfect opportunity for you.

Why You’ll Love Working With Us

At Missoma, we live by three core values:

• Authentic…We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
• Collaborative…Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
• Entrepreneurial…We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.

Your Role as Supervisor

You’ll play a vital role in supporting the Store Manager and leading the team to deliver a seamless, inspiring customer experience. You’ll help drive sales, maintain brand standards, and ensure the store runs smoothly day-to-day.

Customer Experience & Shopfloor Excellence:

• Be a Missoma ambassador, offering style advice, sharing product knowledge, and creating memorable customer moments.
• Deliver exceptional service from first interaction to final purchase.
• Build relationships with repeat customers and engage with them beyond the shop floor.
• Maintain a beautifully presented store that reflects Missoma’s brand and values.
• Handle customer feedback with empathy and efficiency.
• Use in-store technology to enhance the customer journey.
• Lead the team in capturing customer data for our CRM programme.

Team Support & Operations:

• Act as a key holder and ensure smooth store opening and closing procedures.
• Support with recruitment, training, and team development.
• Help manage stock, deliveries, audits, and inventory processes.
• Motivate the team to meet daily, weekly, and monthly sales targets.
• Maintain a clean, organised store environment front and back of house.

What You’ll Bring

• You don’t need to tick every box, but here’s what will help you thrive:
• 1+ years’ experience in a senior sales or supervisor role, ideally in luxury retail or high-volume environments.
• Proven ability to drive sales and support team development.
• Strong organisational and administrative skills.
• Familiarity with Microsoft Word & Excel.
• Excellent communication and interpersonal skills.
• A proactive, positive, and approachable attitude.
• A passion for Missoma’s brand, mission, and aesthetic.

What You’ll Get

• Competitive salary
• Retail commission scheme
• Generous staff discount
• Jewellery uniform allowance
• Medicash Healthcare Cash Plan
• Enhanced parental leave after 2 years of service

Ready to Step Into Something Brilliant?

If you’re looking for a role where you can grow, lead, and be part of a brand that’s redefining jewellery, we’d love to hear from you.