Luxury Jewellery Townhouse Supervisor

Dweet LTD.; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A luxury jewellery brand in Greater London seeks a Supervisor to ensure operational excellence and enhance customer experiences within their prestigious showroom. The role demands overseeing daily operations, leading a dedicated team, and fostering innovation in a luxurious environment. Ideal candidates will have managerial experience in high-end retail and a passion for delivering exceptional customer service. Responsibilities include staff mentoring, resource management, and ensuring compliance with industry standards, all while contributing to the brand's renowned artistry.

Qualifications

• 2-3 years of managerial experience in a luxury retail environment.
• Strong capability in handling interactions with ultra-high-net-worth individuals (UHNWI).
• Ability to implement efficient processes specific to high-end jewellery.

Responsibilities

• Oversee daily operations to ensure high-quality service delivery.
• Lead and mentor team members to enhance their skills.
• Coordinate with design and sales departments for seamless operations.
• Manage resource allocation to meet business demands.
• Monitor performance metrics for continuous improvement.
• Handle customer inquiries related to high and fine jewellery.
• Ensure compliance with company policies and legal regulations.
• Contribute to strategic planning with insights from operational data.

Skills

Team leadership

Customer service

Operational efficiency

Communication skills

Mentoring

Job description

A luxury jewellery brand in Greater London seeks a Supervisor to ensure operational excellence and enhance customer experiences within their prestigious showroom. The role demands overseeing daily operations, leading a dedicated team, and fostering innovation in a luxurious environment. Ideal candidates will have managerial experience in high-end retail and a passion for delivering exceptional customer service. Responsibilities include staff mentoring, resource management, and ensuring compliance with industry standards, all while contributing to the brand's renowned artistry.