Head of Recovery Services

Ymcatogether; Liverpool; On-site; GBP 45,000; Full time

Job summary

A community service organization in Liverpool is seeking an experienced Head of Recovery Services to manage and lead essential mental health recovery operations. The ideal candidate must demonstrate exceptional leadership and communication skills and a commitment to quality service delivery. Responsibilities include overseeing compliance with CQC standards, fostering stakeholder relationships, and promoting person-centered care in a supportive environment, aiming for professional growth and a sense of community.

Benefits

Training and personal development opportunities

Supportive team environment

Equal opportunities employer

Qualifications

• Experience of safeguarding.
• Experience of working with adults with care and support needs.
• Experience of working with people who use drugs and alcohol.

Responsibilities

• Manage operational leadership team and ensure quality service delivery.
• Promote person-centered care and maintain compliance with CQC standards.
• Oversee stakeholder relationships and ensure effective communication.

Skills

Leadership skills

Communication skills

Creative thinking

Interpersonal skills

Education

Degree level or significant demonstrable experience

Job description

Location: Liverpool, Sefton and Knowsley

Salary: £45,000 per annum + 5% on call allowance

Hours: 37.5 hours per week

JobType: Permanent

Shortlisting: 25th February 2026

Interview: 4 th March 2026

Why this role would be great for you

TheHead ofRecoveryServicesis responsible forthe effective operational management of ourregulated service;RISERecoveryand our mental healthservices, these services are integral to supporting people in recovery. We are looking for someone who has great leadership skills alongside a passion for delivering high quality services which meet CQC compliance.

What your week may look like

Responsibilities

• Supporting the Leadership Team in the delivery and development ofhigh qualityservices achieved through the involvement of service users,staffand other stakeholders
• Providing Line Management support to members of the Operational Leadership Team
• Contributing to the wider thinking and planning of the organisation to ensure vision andobjectivesare embedded and achieved
• To support services and managers to embed a therapeutic approach
• Establishing,promotingandmaintainingrelationships with key stakeholders.
• Monitor and evaluate the quality of care provided across services
• Ensure services are compliant with CQC regulations and standardsas theRegisteredManagerfor RISE
• Oversee the implementation of policies and procedures tomaintaincompliance
• Prepare for andparticipatein CQC inspections and audits
• Ensure that person-centeredcare is delivered to all service users
• Respond promptly to any concerns or complaints raised byservice usersor their families
• Promote a culture of dignity, respect, and empowerment
• Effective management and development of the Operational Leadership Team to ensure the delivery of the quality and financial objectives
• Ensure that company priorities and requirements are delivered to reflect – both within and outside the organisation – professional and exemplar services
• Lead onmaintainingand building strong partnerships across the city
• Maintain effective communications with the central staff teams
• Ensure that the Quality Assessment Frameworks are continuallymonitoredand sustained.
• Ensure adherence to health and safety legislative and regulatory requirements and YMCA policy standards
• Chairing relevant Operational meetings, conducting work reviews,identifyingtraining needs and providing supervisions
• Lead disciplinary and grievance procedures when necessary.

Team

• Lead and manage by example
• Facilitate meetings and workshops as appropriate
• Assistin the development and updating of organisational policies
• Supervise,motivateandmonitortraining staff and freelances in their work
• Participate in the recruitment of staff and freelancers and lead on planning and overseeing their induction
• Ensure personnel records are correctly maintained
• Ensure effective communication with staff within YMCA Together
• Work flexibly to meet the changing needs of the organisation
• Undertake any other duties that may bereasonably requested.

Professional Practice and Development

• Attend regular supervision sessions with the Director ofSpecialist Servicesin accordance withthe supervision contract
• Maintaingood professionalpractice and ensure ongoing development, through use of supervision and training
• Provide progress reports to the SLT and key stakeholders asrequired
• Keep updated of changes in regulation, legislation, best practice guidelines across the sector
• Respect the confidentiality of service users using the service andbe responsible forthe security of personal and confidential information
• Carry out all these duties within the organisation’s safety guidelines.
• Activelyparticipatein supervision and reflective practice sessions.

What can we offer you

Working with YMCA Together comes will a whole host of benefits.We hope thatpeoplewillfind deep personal fulfilment and purpose by workingwith alongside people in our services. Our teams arecompassionateand supportive, fosteringa strong senseof community.With opportunities for professional growth,YMCA togetheroffers training to support your role and personal development.

• Educated to degree level or above or significant demonstrable experience
• Experience of safeguarding
• Experience of working with adults with care and support needs
• Experience of working with people who use drugs and alcohol
• Proventrack recordof successful development of schemes and projects
• Experience of managing compliance
• Specific knowledge of project management
• Knowledge of problem-solving techniques anddecision makingpractices.
• Knowledge of interpreting information,dataand research
• Knowledge of the CQC assessment framework
• Ability to support and develop services
• Ability to support and develop staff teams
• Creative thinking
• Excellent interpersonal skills with a broad range of people
• Highly effective communication
• Ability to generate trust and credibility when working in a team and be reliable,approachableand discreet
• Commitment to personal development andself-reflection
• Supervision skills both on a one to one and in a group
• Credible
• Trustworthy and reliable
• Ability to work within and have commitment to YMCATogetherethos, philosophy and SHREK values, Strength, Humility, Respect, Empathy and Kindness
• Energetic,dynamicandself-motivated.

What is a nice to have

• Management Qualification
• Experience of working within the field ofrecovery and mental healthservices
• Experience of working in the charitable sector
• Knowledge of current housing andmentalhealth policies
• Knowledge of housing law, employment law, planning law, health and safety legislation and charity law

Even if youdon’tfeel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.

YMCA Together is an equal opportunities employer, values diversity and is strongly committed toproviding equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity,religionand sexual orientation.