Head of Homeless Services

Ymcatogether; Liverpool; On-site; GBP 45,000; Full time

Job summary

A leading community support organization is looking for an experienced Operational Manager to oversee Homeless Temporary Accommodation Services in Liverpool. The role requires a caring leader with empathy and strong leadership skills to manage teams effectively while ensuring high-quality service delivery. Ideal candidates will have experience in homelessness services, safeguarding, and working with vulnerable groups. This position offers a rewarding career making a significant difference in the community.

Benefits

Professional development opportunities

Supportive team environment

Community engagement

Qualifications

• Experience of working in Homeless services.
• Experience of safeguarding.
• Experience of working with adults with support/mental health needs.

Responsibilities

• Responsible for the effective operational management of Homeless Temporary Accommodation Services.
• Line manage Service Managers and provide leadership.
• Ensure high-quality services are delivered meeting KPIs.

Skills

Leadership

Interpersonal Skills

Communication

Problem-solving

Project Management

Education

Homelessness or Housing qualification

Job description

Overview

Location: Liverpool City Region, with travel across the North West

Salary: £45,000 per annum

Hours: 37.5 hours

Job Type: Permanent

Shortlisting: 25th Feb

Interviews: 4th March

Why this role would be great for you

If you’ve worked in the homelessness sector and are a caring and bold leader we’d love to hear from you. We’re looking for someone with loads of empathy, kindness and understanding of the people we work alongside, great leadership skills and a solid understanding of service operations.

What your week may look like

• You will be responsible for the effective operational management of our Homeless Temporary Accommodation Services and contract management.
• You will line manage the Service Managers at allocated sites and provide day to day support, management, and leadership within the organisation.
• You will have overall responsibility for ensuring high-quality services are delivered, which meet KPI s and standards, so audits, checks and balances will be part of your week.
• You will be reporting to the Director of Homeless Services.
• You will spend time with the people we support and our frontline teams providing visible and effective leadership

What can we offer you

Working with YMCA Together comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development.

• Experience of working in Homeless services
• Experience of safeguarding
• Experience of working with adults with support/mental health needs
• Experience of working with people who use drugs and alcohol
• Proven track record of successful development of schemes and projects
• Experience of managing compliance against KPI’s

Knowledge

• Specific knowledge of project management
• Specific knowledge of quality standards
• Knowledge of problem-solving techniques and decision-making practices.
• Knowledge of interpreting information, data and research

Skills

• Ability to support and develop services and staff teams
• Creative thinking
• Excellent interpersonal skills with a broad range of people
• Highly effective communication
• Ability to develop best practice networks in caring for people who experience homelessness.
• Ability to generate trust and credibility when working in a team and be reliable, approachable and discreet
• Commitment to personal development and self-reflection
• Supervision skills both on a one-to-one and in a group

Behaviours and values

• Credible
• Trustworthy and reliable
• Ability to work within and have commitment to YMCA Together ethos, philosophy and SHREK values, Strength, Humility, Respect, Empathy and Kindness
• Energetic, dynamic and self-motivated.

What is a nice to have

• Homelessness or Housing qualification
• Experience of working within the field of homeless services
• Experience of working in the charitable sector
• Knowledge of current housing and health policies including the Care Act
• Knowledge of:
• Housing law, employment law, planning law, health and safety legislation and charity law
• Knowledge of mental health policy and Mental Health Act/Mental Capacity Act
• Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.

YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.