Retail Store Manager

PUMA Gruppe; Portsmouth; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading global sports brand in Portsmouth seeks a retail manager to drive sales and foster a high-performance team. The ideal candidate will have 2-4 years of management experience in a customer-focused retail environment, with a passion for the brand. Responsibilities include recruiting and coaching team members, analyzing customer trends, and ensuring exceptional customer experiences. Strong communication and organizational skills are a must. Join a company dedicated to diversity and equality.

Qualifications

• 2-4 years of management experience in customer service oriented retail.
• Ability to present information to large groups.
• Strong organizational and time management skills.

Responsibilities

• Manage and promote sales culture within the Store.
• Recruit, coach and retain high performing team members.
• Ensure high standards of customer experience.

Skills

Management experience in retail

Customer-oriented

Strong communication skills

Passion for PUMA Brand

Commercial acumen

Ability to develop high performance

Good German and English language skills

Tools

MS-Office (Outlook, Word, PowerPoint, Excel)

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability.We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

• Position PUMA to be the Fastest Sports Brand in the world through strategically managing and promoting sales culture within the Store
• Recruit, manage, develop, coach, motivate and retain high performing and results driven team members; Ensure training programs are successfully completed
• Ensure that the Store consistently achieves or even exceeds sales, KPIs and profitability goals through the effective use of short and long-term planning, expense control, sales and service
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Analyze customer profiles, buying trends, and competitive information to drive business; Communicate and provide feedback to Area/District Managers
• Manage the execution and processing of incoming and outgoing merchandise
• Achieve or exceed all Inventory and Shrink goals; Oversee and manage physical inventory counts ensuring Loss Prevention and Operational compliance within the Store
• Ensure that all Visual Guidelines are executed and maintained and that the visual presentation of the Store always meets or exceeds PUMA standards
• Communicate, manage and execute all Marketing driven initiatives and events within budget and according to all Policies & Procedures
• 2-4 years of management experience in a focused and customer service oriented retail environment (preferably Apparel/Footwear) with results driven track record
• Passion for PUMA Brand
• Commercial and financial acumen
• Customer oriented, reliable and friendly personality
• Ability to identify, hire, train, develop and retain high performance
• Ability to present information to large groups and facilitate store visits
• Strong interpersonal, communication and motivational skills
• Strong organizational and time management skills
• Good German and English language skills
• PC-literacy, general MS-Office Knowledge including the use of Outlook, Word, PowerPoint, Excel and Internet

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Open offices and great teams: PUMA UK has much to offer in Manchester, Batley and Dublin.

Remember: We are stronger together. With our shared momentum we all make PUMA the best place to be.