Retail Sales Associate

PUMA Gruppe; Swindon; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A global sports brand is seeking a dynamic individual in Swindon to enhance sales management and customer service. The candidate will engage customers, manage stock levels, and ensure compliance with safety regulations. Strong communication, problem-solving skills, and proficiency in retail software are essential. The role promotes self-leadership and values equal opportunity. This position offers a chance to be part of a vibrant team culture where individuality and teamwork are celebrated.

Qualifications

• Achieving or exceeding sales and profitability goals.
• Providing high standards of customer service and engaging with customers.
• Managing stock levels on the sales floor effectively.

Responsibilities

• Understand product purposes, properties, and quality.
• Fostering effective communication within the team.
• Adhering to safety regulations and hygiene standards.

Skills

Sales management

Customer service

Problem-solving

Communication skills

Retail software proficiency

Analytical skills

Self-leadership

Tools

POS systems

Job description

Overview

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people - with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

Responsibilities

• Product Knowledge & Sales Management: Achieving or exceeding sales, KPIs, and profitability goals. Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.
• Customer Service & Communication Skills: Providing high standards of customer service and engagement on the sales floor, assisting customers in choosing products, and resolving conflict situations. Fostering effective communication within the team and with other departments.
  Problem-Solving & Strong analytical skills.
• Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.
• Technology: Proficiency in retail software and POS systems.
• Compliance Awareness: Adhering to safety regulations, hygiene standards, and company policies.
• Self- leadership: Ability to work independently and efficiently and be able to manage own emotions and challenges.

Equal Opportunity & Company Values

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

About PUMA

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Open offices and great teams: PUMA UK has much to offer in Manchester, Batley and Dublin.

Remember: We are stronger together. With our shared momentum we all make PUMA the best place to be.