Customer Service Team Lead - Vaping Brand

Flavour Warehouse Ltd; United Kingdom; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A customer service-focused company in the United Kingdom is seeking a Customer Service Team Leader to ensure exceptional service and manage a team. Responsibilities include addressing customer enquiries, leading team processes, and maintaining customer records. The ideal candidate will have leadership experience, preferably in the vaping industry, with strong communication abilities. This role offers a competitive salary and various employee benefits including healthcare and holiday increases.

Benefits

Competitive salary

30 days holiday increasing with service

Life Insurance benefit

Cashback healthcare plan

Discounts on products

Cycle to Work Scheme

Qualifications

• Proven experience leading a team effectively.
• Experience in a customer service role, preferably in the vaping industry.
• Strong communication and problem-solving skills.

Responsibilities

• Lead a team of customer service representatives.
• Deliver outstanding customer service addressing enquiries.
• Generate monthly reports and analyse trends.

Skills

Leadership

Customer service

Communication

Problem-solving

Organizational skills

Tools

Excel

Outlook

Zendesk

Job description

A customer service-focused company in the United Kingdom is seeking a Customer Service Team Leader to ensure exceptional service and manage a team. Responsibilities include addressing customer enquiries, leading team processes, and maintaining customer records. The ideal candidate will have leadership experience, preferably in the vaping industry, with strong communication abilities. This role offers a competitive salary and various employee benefits including healthcare and holiday increases.