Key-Account Energy Billing Specialist

Leep Utilities Limited; Salford; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A utilities company in the UK seeks a customer operations expert to manage high-value commercial accounts in billing. You will produce accurate bills, handle customer queries, and improve processes for better billing accuracy. The ideal candidate has extensive billing knowledge, advanced Excel skills, and a proactive approach to relationship management. Benefits include 25 days of leave, a birthday day off, and more.

Benefits

25 days paid holiday + bank holidays

Annual discretionary bonus

Company pension plan

Health Cash plan

Professional development opportunities

Qualifications

• Experience in Utilities billing.
• Ability to adapt to changing priorities.
• Proven track record of managing relationships with high-value customers.

Responsibilities

• Ensure monthly private network bills are completed accurately.
• Manage end-to-end relationships for key accounts, including site visits.
• Handle complex customer inquiries regarding bills.

Skills

Advanced Excel skills including pivot tables

Strong investigation and analytical skills

Great relationship management skills

Proactive in seeking missed revenue opportunities

Job description

A utilities company in the UK seeks a customer operations expert to manage high-value commercial accounts in billing. You will produce accurate bills, handle customer queries, and improve processes for better billing accuracy. The ideal candidate has extensive billing knowledge, advanced Excel skills, and a proactive approach to relationship management. Benefits include 25 days of leave, a birthday day off, and more.