Delivery Leader - IT Services & Change

Computacenter Holding GmbH; Cambridge; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading independent technology provider in the UK is seeking a Lead Delivery Manager to oversee and manage service and change delivery across multiple customer accounts. This role includes leading a delivery team, implementing governance models, and ensuring compliance with service level agreements while maintaining high customer satisfaction. Ideal candidates will have proven experience in IT service management, be trained in ITIL, and possess strong leadership and communication skills. Hybrid work arrangements are offered.

Benefits

Inclusive work culture

Career development opportunities

Flexible work arrangements

Contribution to social responsibility initiatives

Qualifications

• Experienced practitioner in IT Service Management.
• Trained in ITIL, ideally to Expert status.
• Demonstrate understanding of how IT services fit into customer’s business.

Responsibilities

• Lead and manage the delivery of run and change services.
• Drive improvement in service delivery and customer satisfaction.
• Manage performance of internal and partner delivery teams.
• Support contract management and compliance.
• Develop and maintain positive relationships with customers.

Skills

IT Service Management

Team Leadership

Governance Model Implementation

Communication Skills

Risk Assessment

Education

ITIL Certification

Job description

A leading independent technology provider in the UK is seeking a Lead Delivery Manager to oversee and manage service and change delivery across multiple customer accounts. This role includes leading a delivery team, implementing governance models, and ensuring compliance with service level agreements while maintaining high customer satisfaction. Ideal candidates will have proven experience in IT service management, be trained in ITIL, and possess strong leadership and communication skills. Hybrid work arrangements are offered.