Customer Service Specialist – Fast-Paced B2B Support

Frey Consulting Group; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading supplier in the engineering sector is seeking a confident Customer Service Representative to join their team in the UK. The role involves providing high levels of service, processing orders, and managing customer inquiries efficiently. Candidates should possess strong communication skills, be proactive, and have experience in customer-facing roles, preferably in a B2B environment. This position offers a dynamic work atmosphere and a range of benefits including a pension contribution and annual leave.

Benefits

Employer matched 5% pension contribution

Life assurance

Discretionary annual bonus

25 days annual leave plus bank holidays

Employee Assistance Programme

Professional training contributions

Qualifications

• Previous experience in a customer-facing role preferred.
• Experience in a B2B sales environment is desirable.
• Ability to manage a large volume of sales calls.

Responsibilities

• Provide high levels of service to customers.
• Update customers on existing orders and advise of delays.
• Process orders in a timely manner on the internal CRM system.

Skills

Computer Literacy in Microsoft Word, Excel and Outlook

Excellent telephone manner

Ability to handle pressure

Friendly and ambitious

Pro-active and detail-oriented

Education

Minimum grade C in English and Maths GCSE

Tools

Sales order processing systems

Job description

A leading supplier in the engineering sector is seeking a confident Customer Service Representative to join their team in the UK. The role involves providing high levels of service, processing orders, and managing customer inquiries efficiently. Candidates should possess strong communication skills, be proactive, and have experience in customer-facing roles, preferably in a B2B environment. This position offers a dynamic work atmosphere and a range of benefits including a pension contribution and annual leave.