Customer Service Representative – MatchAwards

School Result; Remote; GBP 36,000 - 48,000; Part time

Job summary

An online customer support firm is seeking a motivated Remote Customer Service Representative to enhance customer interactions and deliver excellent service in a dynamic, supportive environment. The role requires 1-3 years of customer service experience, strong communication skills, and multitasking abilities. This part-time position offers a competitive salary and performance bonuses, with the flexibility of remote work.

Benefits

Performance bonuses and commission opportunities

Remote work flexibility

Comprehensive training and growth opportunities

Qualifications

• 1-3 years of customer service or related experience.
• Excellent communication skills, including clear articulation and phone manners.
• Strong multitasking and organizational abilities.

Responsibilities

• Address customer inquiries via phone, email, and live chat.
• Provide detailed information on products, services, and pricing.
• Collaborate with colleagues across departments for quick issue resolution.
• Assist customers with account creation and onboarding.
• Maintain empathy and professionalism in all interactions.

Skills

Excellent communication skills

Strong multitasking and organizational abilities

Ability to work effectively in a fast-paced environment

Basic knowledge of cryptocurrencies

Job description

Customer Service Representative – MatchAwards

MatchAwards is seeking a motivated Remote Customer Service & Support Specialist to join their team. This part-time role is ideal for problem-solvers who excel at enhancing customer interactions, providing clear solutions, and delivering excellent service in a dynamic, supportive environment.

• Job Title: Customer Service Representative
• Company: MatchAwards
• Location: Remote (United Kingdom)
• Salary: $48,200 – $62,300 per year + bonus & commission
• Contract Type: Part-Time
• Work Location: Remote
• Application Method: Apply via MatchAwards careers portal

About the Company

MatchAwards is a digital platform focused on customer engagement and support. The company fosters a nurturing and inventive workplace, encouraging growth and collaboration across departments to deliver top-notch service.

Role Overview

As a Customer Service Representative, you’ll handle customer inquiries across multiple channels, provide product and service information, and ensure effective resolution of issues. You’ll also assist customers with account creation and highlight platform benefits.

Key Responsibilities

• Address customer inquiries via phone, email, and live chat
• Provide detailed information on products, services, and pricing
• Collaborate with colleagues across departments for quick issue resolution
• Assist customers with account creation and onboarding
• Maintain empathy and professionalism in all interactions

Required Skills and Experience

• 1–3 years of customer service or related experience
• Excellent communication skills, including clear articulation and phone manners
• Strong multitasking and organizational abilities
• Ability to work effectively in a fast-paced environment
• Basic knowledge of cryptocurrencies (training provided)

What We Offer

• $48,200 – $62,300 annual salary (part-time basis)
• Performance bonuses and commission opportunities
• Remote work flexibility
• Comprehensive training and growth opportunities

MatchAwards is committed to diversity and inclusion. Applications are welcome from all backgrounds.

Not specified
Applications are reviewed on a rolling basis. Early applications are encouraged.