Customer Engineer

NCR Atleos Corporation; Glasgow; Hybrid; GBP 30,000 - GBP 33,000; Full time

Job summary

A leading technology service provider in Glasgow is seeking a Customer Engineer for fieldwork. Responsibilities include diagnosing and repairing ATM modules, ensuring customer satisfaction, and performing equipment maintenance. The ideal candidate should have strong mechanical and electrical skills, experience in IT repairs, and a valid UK driving license. The role offers a salary between £30,000 and £33,000, comprehensive training, and a range of employee benefits, including private medical cover and a pension scheme.

Benefits

24 days holiday, rising to 25 after 5 years

Competitive defined contribution pension

75% Employer-funded private medical cover

Employee Assistance Programme

Access to lifestyle discounts

Qualifications

• Valid Full UK manual driving license required.
• Experience with Windows operating systems needed.
• NCR/Wincor ATMs experience is desirable.

Responsibilities

• Diagnose faults and perform repair or replacement of ATM modules on-site.
• Install, maintain, and repair equipment within an assigned territory.
• Take ownership of customer issues or incidents.

Skills

Strong local geographical knowledge

Experience in break/fix repairs

Basic computer hardware and software knowledge

High level of mechanical/electrical aptitude

Excellent interpersonal skills

Ability to work independently

Job description

* Job Title: **Customer Engineer*** Location: **Glasgow**– Field Work* Salary: **£30,000 - £33,000** depending on experience* Hours: **42.5 per week** across 5days with weekend work on rota basis* Diagnose faults and perform repair or replacement of ATM modules on-site* Install, maintain, and repair equipment within an assigned territory/region* Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements* Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods* **Full training and equipment provided.** Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)* **Valid Full UK manual driving license*** Strong local geographical knowledge* Experience in break/fix, IT, computer/mechanical repair* Basic computer hardware and software knowledge* Experience with Windows operating systems* Experience in general PC hardware and software maintenance* High level of mechanical/electrical aptitude* PIA licences desirable, but if you don’t hold one, it will be provided* Excellent interpersonal skills and customer facing relationship skills* Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure* NCR/Wincor ATMs experience* Previous Field Based experience* Previous Engineering experience* **£30,000 - £33,000** depending on experience* Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)* 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)* 24 days holiday, rises to 25 after 5 years’ service.* Competitive defined contribution company pension with Fidelity.* 75% Employer funded single private medical cover with the option to buy additional cover.* Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.* Employee life assurance.* Employer funded Income protection scheme.* Employee Assistance Programme, with 24/7 counselling service.* Access to MYGYM discounts for membership offers and discounts.* Access to a range of lifestyle discounts.A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.