Customer Engineer

NCR Atleos Corporation; Southampton; Hybrid; GBP 30,000 - GBP 33,000; Full time

Job summary

A global leader in financial technology is seeking a Customer Engineer to join their team in Southampton. The role involves diagnosing and repairing ATMs on-site, with full training provided. The successful candidate will have a valid UK driving license and strong mechanical/electrical aptitude, along with excellent problem-solving skills. The position offers a competitive salary of £30,000 - £33,000 and a comprehensive benefits package, including a company vehicle for personal use and a defined contribution pension.

Benefits

24 days holiday, rising to 25 after 5 years

Competitive defined contribution pension

75% employer-funded private medical cover

Employee assistance programme

MYGYM discounts

Qualifications

• Experience in break/fix and mechanical repair.
• High level of mechanical/electrical aptitude.
• Ability to lift and carry toolkits/parts.

Responsibilities

• Diagnose and repair ATM modules on-site.
• Install and maintain equipment within assigned territory.
• Take ownership of customer issues ensuring satisfaction.

Skills

Diagnostic skills for ATM repair

Basic computer hardware/software knowledge

Strong problem-solving skills

Excellent interpersonal skills

Ability to work independently

Education

Valid Full UK manual driving license

Job description

**Join a Global Leader in Financial Technology – Become a Customer Engineer at NCR Atleos!*** Job Title: **Customer Engineer*** Location: **Southampton** / **Portsmouth** – Field Work* Salary: **£30,000 - £33,000** depending on experience* Hours: **42.5 per week** across 5days with weekend work on rota basis**MAIN RESPONSIBILITIES:*** Diagnose faults and perform repair or replacement of ATM modules on-site* Install, maintain, and repair equipment within an assigned territory/region* Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements* Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods* **Full training and equipment provided.** Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)**KEY QUALIFICATIONS:*** **Valid Full UK manual driving license*** Strong local geographical knowledge* Experience in break/fix, IT, computer/mechanical repair* Basic computer hardware and software knowledge* Experience with Windows operating systems* Experience in general PC hardware and software maintenance* High level of mechanical/electrical aptitude* PIA licences desirable, but if you don’t hold one, it will be provided* Excellent interpersonal skills and customer facing relationship skills* Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure**PREFERRED QUALIFICATIONS (NOT ESSENTIAL):*** NCR/Wincor ATMs experience* Previous Field Based experience* Previous Engineering experience**WHAT WE CAN OFFER YOU:*** **£30,000 - £33,000** depending on experience* Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)* 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)* 24 days holiday, rises to 25 after 5 years’ service.* Competitive defined contribution company pension with Fidelity.* 75% Employer funded single private medical cover with the option to buy additional cover.* Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.* Employee life assurance.* Employer funded Income protection scheme.* Employee Assistance Programme, with 24/7 counselling service.* Access to MYGYM discounts for membership offers and discounts.* Access to a range of lifestyle discounts.#LI-DNI#LI-WB1A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.