Customer Engineer

NCR Atleos Corporation; United Kingdom; Hybrid; GBP 30,000 - GBP 33,000; Full time

Job summary

A technology solutions provider is seeking a Customer Engineer in the United Kingdom. In this role, you will diagnose and repair ATM modules on-site, with a salary ranging from £30,000 to £33,000 depending on experience. The position involves travel and offers full training, personal use of a company vehicle, and various employee benefits, including healthcare and a pension scheme. Strong customer service skills and mechanical aptitude are essential for this role.

Benefits

Personal use of the company vehicle

24 days holiday

Competitive defined contribution pension

75% Employer funded medical cover

Employee life assurance

Employee Assistance Programme

Qualifications

• Experience in break/fix, IT, computer/mechanical repair.
• Experience in general PC hardware and software maintenance.
• High level of mechanical/electrical aptitude.

Responsibilities

• Diagnose faults and perform repair or replacement of ATM modules on-site.
• Install, maintain, and repair equipment within an assigned territory.
• Ensure customer satisfaction and compliance with Service Level Agreements.

Skills

Strong local geographical knowledge

Excellent interpersonal skills

Problem-solving skills

Ability to work independently

Quick learner

Tools

Basic computer hardware and software

Windows operating systems

PIA licences

Job description

* Job Title: **Customer Engineer*** Location: **United Kingdom*** Salary: **£30,000 - £33,000** depending on experience* Hours: **42.5 per week** across 5days with weekend work on rota basis* Diagnose faults and perform repair or replacement of ATM modules on-site* Install, maintain, and repair equipment within an assigned territory/region* Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements* Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods* **Full training and equipment provided.** Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)* **Valid Full UK manual driving license*** Strong local geographical knowledge* Experience in break/fix, IT, computer/mechanical repair* Basic computer hardware and software knowledge* Experience with Windows operating systems* Experience in general PC hardware and software maintenance* High level of mechanical/electrical aptitude* PIA licences desirable, but if you don’t hold one, it will be provided* Excellent interpersonal skills and customer facing relationship skills* Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure* NCR/Wincor ATMs experience* Previous Field Based experience* Previous Engineering experience* **£30,000 - £33,000** depending on experience* Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)* 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)* 24 days holiday, rises to 25 after 5 years’ service.* Competitive defined contribution company pension with Fidelity.* 75% Employer funded single private medical cover with the option to buy additional cover.* Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.* Employee life assurance.* Employer funded Income protection scheme.* Employee Assistance Programme, with 24/7 counselling service.* Access to MYGYM discounts for membership offers and discounts.* Access to a range of lifestyle discounts.A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.