Content Lead

IAG Loyalty; Crawley; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading travel services company is seeking a Content Lead to define and implement an ambitious content strategy. This role involves establishing content standards, leading content teams, and managing rich media. The ideal candidate will demonstrate strong stakeholder management skills and a proven track record in digital marketing. With opportunities for professional growth, this position offers a range of perks, including holiday discounts and flexible working hours.

Benefits

26 days holiday rising to 30

Unlimited standby fares

Flexible working hours

Annual bonus

Private medical & dental insurance

Cycle to Work scheme

Qualifications

• Experience leading content teams in a digital or e-commerce environment.
• Experience managing imagery and rich media including curation.
• Strong portfolio showcasing impact on customer experience.

Responsibilities

• Define and execute an ambitious content strategy.
• Establish and maintain content standards and guidelines.
• Own the content space from ideation to delivery.

Skills

Excellent communication skills

Stakeholder management

Content strategy development

Experience in digital marketing

Job description

**** **About the role**Content will be a critical enabler of our planned growth plans. The Content Lead will define and execute on an ambitious content strategy, with the goal to position our business as a market-leading travel selling platform.**Establish and maintain content standards**, including tone of voice, editorial guidelines, accessibility requirements, and quality assurance processes.**Experience leading content teams** in a digital, e‑commerce, or travel environment, with responsibility for both creative and operational content functions. , with a portfolio demonstrating impact on customer experience and commercial outcomes.**Excellent communication and stakeholder management skills**, with the ability to influence cross‑functional teams and advocate for content as a strategic asset.**Experience managing imagery and rich media**, including curation, rights management, and optimisation for digital channels.**** **You love taking ownership end to end** This is a true builder’s role. From ideation to delivery and review, you’ll own your space — and see the impact of your work.* 26 days holiday (rising to 30 with service) + bank holidays — option to buy/sell 5* Unlimited standby & premium standby fares for you and your nominees from day one* Holiday & flight discounts for you, friends & family from day one* Flexible working hours* Annual bonus* Pension (6% employer / 3% employee)* Private medical & dental with BUPA* Enhanced Primary & CoParent Leave* Work up to **20 days per year in Europe*** Cycle to Work scheme* Electric/ULEV car scheme* Ability to purchase Avios through salary at a discounted rate* Wellbeing and recognition programmes**You do.** Our people bring the energy, warmth and ideas that make British Airways Holidays extraordinary. As we grow, you’ll have real opportunities to grow too — developing your skills and advancing your career.