Product Lead

AIRMILES Travel Promotions, Ltd.; Crawley; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading travel promotions company in Crawley is seeking a Product Lead (App) to head their App product team. You will set the vision and strategy for their new App, ensuring a high-quality user experience while managing a multi-million-pound budget. The ideal candidate will have strong product leadership skills, experience in Agile environments, and the ability to influence stakeholders. They offer hybrid work options, significant holiday allowances, and various employee benefits.

Benefits

26+ days holiday

Unlimited standby fares

Pension scheme

Flexible working hours

Annual bonus

Private medical & dental

Qualifications

• Experience as a product and people leader with proven results.
• Strong communication skills to build trust across teams.
• A strategic mindset focused on customer experiences.

Responsibilities

• Set the vision and goals for the App based on business priorities.
• Lead a multi-disciplinary product team effectively.
• Own the product roadmap driven by customer data.

Skills

Product leadership

Agile methodologies

Communication skills

Commercial acumen

Budget management

Job description

✈️ British Airways Holidays

Come and be part of our next adventure

📍 Hybrid – Crawley (2 days per week)

At British Airways Holidays, we don’t just sell holidays — we create memories. From handpicked hotels to curated car hire and unforgettable experiences, we help customers make the most of their time away.
And it all starts with our people.

This is your chance to be part of it.

🌍 A Little About Us

The Holidays business has an ambitious growth strategy spanning new markets, propositions and partners — all powered by a major tech transformation.

📱 About the Role

The Holidays business has an ambitious growth strategy across market, product, customer and tech.
As part of our transformation, we’re building a brand-new British Airways Holidays App.

As the Product Lead (App), you’ll lead our newly created App Product team to build and grow our customer-facing App. Reporting into the Head of Digital Experience, you’ll shape our App strategy and deliver a brilliant customer experience aligned with the wider British Airways Holidays vision.

🚀 What You’ll Be Doing

• Set the vision, strategy and goals for the App, informed by business priorities, customer research and analytics

• Lead a multi-disciplinary product team (QA Engineer, Business Analyst, plus contract engineering & design roles)

• Own the product roadmap, ensuring decisions are driven by customer insights, data and effective tech use

• Be accountable for delivery, working closely with central Tech and coaching the team to build iteratively using agile methodologies

• Ensure a high‑quality customer experience across the App

• Collaborate with key stakeholders across BA Holidays, IAGL and OpCos — communicating transparently and effectively

• Drive the strategy for BA Holidays within the BA App, influencing BA stakeholders to deliver against this

• Oversee the App budget, ensuring investment is effective and on track

⭐ What You’ll Bring

• Experience as a product and people leader, with a track record of leading agile teams to deliver results

• Excellent communication skills, able to build trust and influence across teams and partners

• A strategic mindset and a passion for creating brilliant customer experiences

• Strong commercial acumen, with the ability to identify and maximise commercial opportunities

• Experience managing an App product and understanding its role within the broader strategy

• Comfort working in a transforming environment — agile mindset and adaptability are essential

• Experience managing multi‑million‑pound budgets

💙 Why You’ll Love It

You’ll shape new products, processes and ways of working from scratch — all within a household‑recognised brand reinventing itself for the future.

Join a team that genuinely supports each other’s success, where collaboration is real and everyone’s contribution matters.

We value progress over perfection. If you enjoy seeing ideas turn into action quickly, you’ll feel right at home.

This is a true builder’s role. From ideation to delivery and review, you’ll own your space — and see the impact of your work.

🎁 What We Can Offer You

Our office is in central Crawley with hybrid working (UK only). Most colleagues work onsite twice a week, with flexibility depending on meetings and collaboration needs. We typically support new colleagues with more frequent office time for the first few weeks.

🌟 Why You’ll Love It Here

• 26 days holiday (rising to 30 with service) + bank holidays — option to buy/sell 5

• Unlimited standby & premium standby fares for you and your nominees from day one

• Holiday & flight discounts for you, friends & family from day one

• Flexible working hours

• Annual bonus

• Pension (6% employer / 3% employee)

• Private medical & dental with BUPA

• Enhanced Primary & Co‑Parent Leave

• Work up to 20 days per year in Europe

• Cycle to Work scheme

• Electric/ULEV car scheme

• Ability to purchase Avios through salary at a discounted rate

• Wellbeing and recognition programmes

🌟 What Makes Us Special

You do.
Our people bring the energy, warmth and ideas that make British Holidays extraordinary. As we grow, you’ll have real opportunities to grow too — developing your skills and advancing your career.

Join a team that’s passionate about travel, serious about quality, and full of people who love what they do.

🌈 Diversity, Equality & Inclusion

We’re committed to creating a workplace where everyone feels valued, respected and able to thrive — professionally and personally.
We aim to be:

• Inclusive – everyone feels they belong

• Equitable & fair – recognising and supporting individual needs

• Diverse – representing the communities we serve

📌 Please note: We may close this vacancy early if we receive a high volume of applications or if business priorities change.

Equity, Diversity and Inclusion at IAG Loyalty

Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives.

This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.

Please let us know if we can make any reasonable adjustments to support your interview process with us.