Product Lead

IAG Loyalty; Crawley; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading travel company in Crawley is seeking a Product Lead (App) to spearhead the development of their customer-facing app. You will set the vision and strategy for the app while leading a multi-disciplinary team. The role requires strong leadership in agile environments and a focus on delivering high-quality customer experiences. Enjoy benefits like flexible working, 26 days of holiday, and more, while shaping the future of travel technology.

Benefits

26 days holiday plus bank holidays

Unlimited standby fares

Flexible working hours

Annual bonus

Private medical and dental

Cycle to Work scheme

Qualifications

• Experience as a product and people leader.
• Track record of leading agile teams to deliver results.
• Comfortable working in a transforming environment.

Responsibilities

• Set the vision, strategy and goals for the App.
• Lead a multi-disciplinary product team.
• Own the product roadmap to drive customer insights.

Skills

Product leadership

Agile methodologies

Excellent communication

Commercial acumen

Job description

**** **British Airways Holidays****Come and be part of our next adventure** **Hybrid – Crawley (2 days per week)**At British Airways Holidays, we don’t just sell holidays — **we create memories**. From handpicked hotels to curated car hire and unforgettable experiences, we help customers make the most of their time away. And it all starts with our people.**This is your chance to be part of it.******The Holidays business has an ambitious growth strategy spanning new markets, propositions and partners — all powered by a major tech transformation.The Holidays business has an ambitious growth strategy across market, product, customer and tech. As part of our transformation, we’re building a **brand-new British Airways Holidays App**.**** **What You’ll Bring****** **Why You’ll Love It****** **You’re excited to build from the ground up**You’ll shape new products, processes and ways of working from scratch — all within a household‑recognised brand reinventing itself for the future.**** **You thrive in small, high‑performing teams**Join a team that genuinely supports each other’s success, where collaboration is real and everyone’s contribution matters.**** **You love fast pace and continuous learning**We value progress over perfection. If you enjoy seeing ideas turn into action quickly, you’ll feel right at home.**** **You love taking ownership end‑to‑end**This is a true builder’s role. From ideation to delivery and review, you’ll own your space — and see the impact of your work.**** **What We Can Offer You**Our office is in central Crawley with hybrid working (UK only). Most colleagues work onsite **twice a week**, with flexibility depending on meetings and collaboration needs. We typically support new colleagues with more frequent office time for the first few weeks.**** **Why You’ll Love It Here*** 26 days holiday (rising to 30 with service) + bank holidays — option to buy/sell 5* Unlimited standby & premium standby fares for you and your nominees from day one* Holiday & flight discounts for you, friends & family from day one* Flexible working hours* Annual bonus* Pension (6% employer / 3% employee)* Private medical & dental with BUPA* Enhanced Primary & Co‑Parent Leave* Work up to **20 days per year in Europe*** Cycle to Work scheme* Electric/ULEV car scheme* Ability to purchase Avios through salary at a discounted rate* Wellbeing and recognition programmes**** **What Makes Us Special****You do.** Our people bring the energy, warmth and ideas that make British Airways Holidays extraordinary. As we grow, you’ll have real opportunities to grow too — developing your skills and advancing your career.Join a team that’s passionate about travel, serious about quality, and full of people who love what they do.**** **Diversity, Equality & Inclusion**We’re committed to creating a workplace where everyone feels valued, respected and able to thrive — professionally and personally. We aim to be:* **Inclusive** – everyone feels they belong* **Equitable & fair** – recognising and supporting individual needs* **Diverse** – representing the communities we serve **Please note:** We may close this vacancy early if we receive a high volume of applications or if business priorities change.**Equity, Diversity and Inclusion at IAG Loyalty**Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives.This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.Please let us know if we can make any reasonable adjustments to support your interview process with us.**** **About the Role**As the **Product Lead (App)**, you’ll lead our newly created App Product team to build and grow our customer-facing App. Reporting into the **Head of Digital Experience**, you’ll shape our App strategy and deliver a brilliant customer experience aligned with the wider British Airways Holidays vision.**** **What You’ll Be Doing*** Set the **vision, strategy and goals** for the App, informed by business priorities, customer research and analytics* Lead a **multi-disciplinary product team** (QA Engineer, Business Analyst, plus contract engineering & design roles)* Own the **product roadmap**, ensuring decisions are driven by customer insights, data and effective tech use* Be **accountable for delivery**, working closely with central Tech and coaching the team to build iteratively using agile methodologies* Ensure a **high‑quality customer experience** across the App* Collaborate with key stakeholders across BA Holidays, IAGL and OpCos — communicating transparently and effectively* Drive the strategy for **BA Holidays within the BA App**, influencing BA stakeholders to deliver against this* Oversee the **App budget**, ensuring investment is effective and on track* Experience as a **product and people leader**, with a track record of leading agile teams to deliver results* Excellent communication skills, able to build trust and influence across teams and partners* A strategic mindset and a passion for creating **brilliant customer experiences*** Strong **commercial acumen**, with the ability to identify and maximise commercial opportunities* Experience managing an **App product** and understanding its role within the broader strategy* Comfort working in a transforming environment — **agile mindset and adaptability are essential*** Experience managing **multi‑million‑pound budgets**