Product Lead (Pre booking experience)

IAG Loyalty; Crawley; Hybrid; GBP 60,000 - GBP 90,000; Full time

Job summary

A leading travel services company in Crawley is seeking a Product Lead for the pre-booking experience. This role involves setting the vision and strategy while leading a team to enhance customer satisfaction. Candidates should be experienced in agile methodologies and strategic thinking, with a proven track record in product leadership. The position supports hybrid working, allowing flexibility for onsite days, and offers a range of exciting perks including holidays, discounts, and a comprehensive benefits package.

Benefits

26 days holiday plus bank holidays

Unlimited standby fares

Holiday and flight discounts

Flexible working hours

Annual bonus

Private medical and dental

Cycle to Work scheme

Qualifications

• Proven ability to lead agile product teams to meet business goals.
• Strong communicator able to build trusted relationships.
• Experience managing multi-million pound investment budgets.

Responsibilities

• Set vision, strategy, and goals for pre-booking.
• Lead multi-disciplinary product team to deliver effective solutions.
• Accountable for delivery within your area and customer experience.

Skills

Leadership

Communication

Strategic thinking

Agile methodologies

Job description

## Product Lead (Pre booking experience)**** **British Airways Holidays****Come and be part of our next adventure** **Hybrid – Crawley (2 days per week)**At British Airways Holidays, we don’t just sell holidays — **we create memories**. From handpicked hotels to curated car hire and unforgettable experiences, we help customers make the most of their time away. And it all starts with our people.**This is your chance to be part of it.******We’rea thriving business, passionate about travel and part of IAG Loyalty, the people behind the global loyalty currency, Avios. Each business has its own goals,strategyand team, but collectively we share a purpose tocreate the world’s most rewarding experiencesfor our customers through holidays, loyalty programmes and newproducts.**** **What You’ll Be Doing*** **Set the vision, strategy and goals** for pre-booking, ensuring these are informed by business strategy, customer research and analytics* **Lead a multi-disciplinary product team,** including Associate Product Owners, a QA Engineer, Business Analysts and Tech Lead (line managed by Tech within loyalty, but fully allocated to your team), as well as contract roles including engineering and design* Set the **roadmap**, ensuring solution design and decision making in your area is informed by business priorities, customer research / data and the efficient and effective use of technologies* **Accountable for delivery within your area,** including liaising with central Tech to ensure we have the right resourcing and solution design, and coaching the team to build iteratively using agile methodologies* **Accountable for a high quality customer experience for pre-booking*** **Collaborate with key stakeholders** including within BA Holidays, IAGL and OpCos to inform decision making and communicate transparently around product priorities and progress* **Oversee the budget for your area,** ensuring investment level is appropriate and spend is efficient and meets budgets* **Manage the performance and ongoing optimisation of your live product**, monitoring performance across customer, commercial, delivery and quality metrics**** **What You’ll Bring*** An experienced product and people leader with proven ability to lead agile product teams to meet business and product goals* Strong communicator able to build trusted relationships and influence across colleagues, peers, partners and suppliers* A strategic thinker, with a passion for building brilliant customer experiences* An understanding of where pre-booking fits in the broader strategy, using this to inform decision making* We are on a journey of transformation. An agile mindset and comfort with ambiguity and change is a must.* Experience managing multi-million pound investment budgets**** **Why You’ll Love It****** **You’re excited to build from the ground up**You’ll shape new products, processes and ways of working from scratch — all within a household‑recognised brand reinventing itself for the future.**** **You thrive in small, high‑performing teams**Join a team that genuinely supports each other’s success, where collaboration is real and everyone’s contribution matters.**** **You love fast pace and continuous learning**We value progress over perfection. If you enjoy seeing ideas turn into action quickly, you’ll feel right at home.**** **You love taking ownership end‑to‑end**This is a true builder’s role. From ideation to delivery and review, you’ll own your space — and see the impact of your work.**** **What We Can Offer You**Our office is in central Crawley with hybrid working (UK only). Most colleagues work onsite **twice a week**, with flexibility depending on meetings and collaboration needs. We typically support new colleagues with more frequent office time for the first few weeks.**** **Why You’ll Love It Here*** 26 days holiday (rising to 30 with service) + bank holidays — option to buy/sell 5* Unlimited standby & premium standby fares for you and your nominees from day one* Holiday & flight discounts for you, friends & family from day one* Flexible working hours* Annual bonus* Pension (6% employer / 3% employee)* Private medical & dental with BUPA* Enhanced Primary & Co‑Parent Leave* Work up to **20 days per year in Europe*** Cycle to Work scheme* Electric/ULEV car scheme* Ability to purchase Avios through salary at a discounted rate* Wellbeing and recognition programmes**** **What Makes Us Special****You do.** Our people bring the energy, warmth and ideas that make British Airways Holidays extraordinary. As we grow, you’ll have real opportunities to grow too — developing your skills and advancing your career.Join a team that’s passionate about travel, serious about quality, and full of people who love what they do.**** **Diversity, Equality & Inclusion**We’re committed to creating a workplace where everyone feels valued, respected and able to thrive — professionally and personally. We aim to be:* **Inclusive** – everyone feels they belong* **Equitable & fair** – recognising and supporting individual needs* **Diverse** – representing the communities we serve **Please note:** We may close this vacancy early if we receive a high volume of applications or if business priorities change.**Equity, Diversity and Inclusion at IAG Loyalty**Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives.This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.Please let us know if we can make any reasonable adjustments to support your interview process with us.