CAMHS Team Administrator

Transformationunitgm; Milton Keynes; On-site; GBP 24,000 - GBP 27,000; Full time

Job summary

A regional NHS health service in Milton Keynes is seeking a CAMHS Team Administrator. This position involves providing administrative support to a busy community mental health service, managing patient interactions, and ensuring accurate data handling. The ideal candidate will possess strong communication skills and experience in an administrative role, preferably within the NHS. Flexibility and teamwork are essential, with a focus on delivering quality patient care in a supportive environment.

Benefits

Generous relocation package

Flexible working options

Qualifications

• Experience of administrative and secretarial role.
• Ability to meet deadlines and work under pressure.
• Knowledge of mental health issues.

Responsibilities

• Act as the first point of contact for patients and visitors.
• Ensure data is accurate and up to date.
• Handle telephone enquiries politely and effectively.

Skills

Knowledge of using Microsoft packages

Excellent communication skills

Ability to manage diverse workload

Interpersonal skills

Education

NVQ Business Administration level 2

GCSE English or equivalent

Tools

Computerised patient databases

Job description

Employer Central and North West London NHS Foundation Trust Employer type NHS Site Eaglestone Health Centre Town Milton Keynes Salary £24,937 - £26,598 per annum (pro rata if P/T) Salary period Yearly Closing 15/02/2026 23:59

CAMHS Team Administrator

NHS AfC: Band 3

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run. Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff. We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page

Become part of our team. We care for you as much as you care for others.

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Job overview

We are looking for an experienced Administrator to work within a busy community CAMHS service to support our medical workforce.

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

The post will be part of an administration team that exists to provide an important administrative and Outpatient service to the Child and Adolescent Mental Health Service. This is to include using computerised information systems, collating statistics and returns as required by the Trust, word-processing, developing, maintaining filing systems and being the first point of contact for patients, relatives/carers and other professionals.

Working for our organisation

We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patients own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people.

We are always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we are hoping to find our future leaders and well support our staff by providing opportunities to develop your career.

With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more whatever stage of your career you're at, there's always a place for you at CNWL.

Detailed job description and main responsibilities

• To be the first point of contact by phone and walk in visitors into the department and Out Patients Department in the absence of the team receptionist.
• To ensure that all enquiries are dealt with in an appropriate and polite manner and that an appropriate response is initiated
• To be responsible for ensuring the data on the required electronic patient care record, is accurate and up to date. The post holder will review the Trust dashboard for team members. To address and alert teams to errors and problems as they arise.
• To ensure that all service users patients and visitors are received in a courteous and efficient manner. To facilitate effective communication within the team by providing team members with messages and information.
• To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person.

Person specification

Qualifications

• NVQ Business Administration level 2 or willingness to work towards achieving it ECDL or willingness to work towards achieving it
• GCSE English or equivalent
• Evidence of continuing professional and personal development
• Evidence of continuing education

Knowledge and Skills

• Knowledge and experience of using Microsoft packages including Outlook, Word, Excel and Powerpoint
• Ability to manage diverse workload whilst dealing with frequent interruptions
• Ability to meet deadlines and to calmly work under pressure Increased organisational skills and ability to prioritise
• Ability to work both independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to provide secretarial support for meetings e.g. organising, booking rooms, minute taking
• Knowledge of computerised patient databases
• Knowledge of mental health issues

Experience

• Experience of administrative and secretarial role
• Experience of working within a multidisciplinary team
• Experience of working in NHS setting or similar large organisation
• Experience of using computerised databases

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

• Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system
• Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
• If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.