Band 3 Team Administrator - Op Courage Treatment Pathway

Transformationunitgm; Birmingham; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Birmingham is seeking a Team Administrator for the Op Courage Treatment Pathway. The ideal candidate will manage various administrative tasks, provide support to clinicians, and ensure effective communication with staff and patients. Applicants should have proficiency in Microsoft Office, excellent communication skills, and experience in a healthcare setting. This role offers a full-time contract of 12 months, with a salary range of £24,937 - £26,598 per annum.

Benefits

Relocation expenses reimbursement up to £8,000

Supportive work environment for veterans

Qualifications

• Proficient in Microsoft Office applications including Word, Excel, and Outlook.
• Excellent written and verbal communication skills are essential.
• Experience in a healthcare setting is preferred.

Responsibilities

• Manage diary for Op Courage Treatment Pathway clinicians and/or managers.
• Organize clinics and appointments effectively.
• Provide professional customer service through telephone communications.

Skills

Proficient in Microsoft Office

Excellent written and verbal communication skills

Experience in dealing with the general public

Understanding of military culture

Ability to work on own initiative

Resilience in a busy environment

Education

English Grade C GCSE or equivalent

Tools

RIO

Job description

Main area Team Administrator Op Courage Treatment Pathway Grade Band 3 Contract 12 months (Fixed Term) Hours Full time - 37.5 hours per week Job ref 436-7668269

Employer Birmingham and Solihull Mental Health NHS Foundation Trust Employer type NHS Site The Barberry Town Birmingham Salary £24,937 - £26,598 per annum, pro rata Salary period Yearly Closing 01/02/2026 23:59 Interview date 09/02/2026

Band 3 Team Administrator - Op Courage Treatment Pathway

Band 3

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Job overview

We are looking for an enthusiastic and highly motivated team administrator to join Op Courage Treatment Pathway (formerly the Veterans Complex Treatment Service). We are a very friendly team, committed to supporting the needs of veterans and their families. The service offers assessment and treatment to veterans presenting with military attributable complex mental health issues.

The post holder will support the team in the development, management and delivery of intervention across the West Midlands region from an administrative point of view, providing a rare and exciting opportunity to meaningfully contribute to the development of the service. The post will be working in a fast‑paced environment, which requires a calm but proactive approach with the ability to multi‑task whilst being thorough. Telephone calls and enquiries form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload. Successful applicants will also have the opportunity to continue to develop their skills whilst working in this enigmatic and specialist service.

What’s next?

If you share our passion for people and the dedication to excel, we would love to hear from you.

We are happy to answer any questions that you may have. Please contact Emma McGarry, team manager for Op Courage Treatment Pathway on 0121 301 2280 or email [emailprotected] for more information.

Main duties of the job

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Undertake diary management for Op Courage Treatment Pathway clinicians and/or managers, as required.
• Organise clinics and associated appointments for clinics, using appropriate brought‑forward systems to manage work.
• Organise team/staff meetings, take, transcribe and distribute minutes accordingly as required.
• Audio transcription of letters/ reports.
• Deal with staff and patient requests that may be part of office function as and when required, and in accordance with Trust procedures.
• Inputting and updating patient information and activity on computerised information systems, creating patient notes where necessary and according to policy.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Liaison with Op Courage partners to ensure continuity of care for clients.
• Undertake training of new staff as directed by Line Manager and/or other managers. Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

Working for our organisation

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

Detailed job description and main responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Person specification

Training and qualification

• English Grade C GCSE or equivalent
• Proficient in Microsoft Office applications (Word, Excel and Outlook)
• Excellent written and verbal communication skills
• Experience of dealing with the general public
• Relevant experience within a healthcare setting
• Knowledge of RIO
• RSA II typing
• CLAIT
• Understanding of military culture and needs of veterans and their families
• Ability to work on own initiative
• Resilient and able to manage in a busy environment

Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre‑employment checks will be undertaken before any appointment is confirmed. As part of the selection process you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case by case basis.

Please note, if applicable for your role you will be required to cover the cost of your DBS certificate. This will be deducted from your salary over 3 months. You will also be required to sign up to the DBS Update Service before commencement with the Trust. The Trust will reimburse this. You will be contractually obliged to maintain your subscription.

All successful applicants will be required to complete the Trust’s induction programme. The Fundamental (Statutory and Mandatory) training will be in an e‑learning format. You will be required to complete training modules online (approx. 9‑14 hours depending on post) by the end of your second week with us.

If you are successful at the shortlisting stage of the recruitment process we may contact you via email to advise you of the interview details. Please ensure you access your e‑mail account from which you applied regularly once the position has closed. Our selection process may involve more than one interview or assessment.

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. However, please ensure that you check if this role meets the eligibility criteria for sponsorship. Non UK /Republic of Ireland candidates wishing to apply can self‑assess the likelihood of obtaining a Certificate of Sponsorship here Browse: Work in the UK - GOV.UK (www.gov.uk) . The minimum salary threshold for a Health and Social Care is £25,000 and for the Skilled Worker route is £38,700. If the starting salary for this role is below this, we will not be able to provide sponsorship.

Relocation expenses may be reimbursed subject to eligibility. The policy provides for reimbursement up to £8,000.

Please note - if you are applying for a role within Police custody, due to Police Vetting requirements you must have been a UK resident for the last years.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.